Paytm — Seek justice for fraud perpetrated by paytm on me

I am writing in to seek justice for aa willful fraud committed upon me by paytm wallets bank.

This is in regards to a wilful fraud perpetrated upon me by the team at paytm by closing my account without consent or information and by denying knowledge about my money and important transactions. I request you to kindly take action against paytm and direct them to restore, reinstate my account.

Last evening, i received a call from paytm, where the employee told me that many such accounts are being closed without information or consent and when i asked him about where is all that money going, he said i can raise an escalation about it. Kindly note that even though, after raising the issue, i have got paytm to admit that they have not disclosed where my money and i am forcing paytm to give back my money, paytm as the employee said has no knowledge either where money is or when it will be returned to people.

This sounds like a huge case of fraud and embezzlement wherein without any information paytm is closing accounts and keeping the money to self.

It is also important to note here that in all interactions with paytm, the employees are not giving their names or designation at paytm.
How did i come to know about this?

I had an important payment to make at a shop and instead of withdrawing cash i thought of paying it through paytm. The account didn't work and no one at paytm helped. They failed to recognize my details. Upon repeated escalations, they admitted they just erased my account on a whim. Repeated escalations to top management at paytm has resulted in no answer instead, no one senior at paytm is ready to talk about this. Only junior most people are being deliberately propped up to defend the intention of paytm to embezzle our money.

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I request you to kindly intervene. Paytm is forging documents and not giving me correct details or information. They say that when on 19th may their employee ganesh emailed me, asking me to reply back to confirm closure of the account, i did reply him. That never happened. I never confirmed to ganesh on 19th of may. However, divyanshu and others from paytm are saying that they have an email.
This is to me a clear case of forgery.

The grievance officer and the ceo of the company both of whom are aware of this are deliberately abetting this. Though they say they will refund my money but

* no one knows how much money was there in the account. Paytm is bringing out vague account statements with almost no info probably forged statements to say the amount that was in the account.

* no timeline is being committed by paytm as to when the money will be refunded.

* paytm is not telling me where my money is. They never told me about closing my account. So where is the money now? In an escrow account? With the rbi? In a consolidated account?

Request everyone reading this to urge paytm to return my account in its original form.