Paytm — service issues - bus travel under booking ref : [protected]

Address:	Bangalore, Karnataka
Website:	paytm.com

Travel date: 27 dec 2017
Booking ref: [protected]

Below are the pain which i have to go though beacuse of the fault of bus operator/paytm booking.

1. Booked bus was replaced with non air conditions service bus, but my booking was for air conditions one. This caused us lot of sweat and uneasiness for 13 hrs of journey time.
2. Bus was replaced with different layout of seats and i was allotted the the last berth, which was small in length (I am 5.11 feet) and top berth and caused lot of discomfort for almost of the travel time. My booking was for the first berth and bottom seat.
3. My final destinations was for pondicherry which was a confirmed drop point while booking as you can see my booking details 47044532, but the operator ignored to drop us there instead stopped in tindivanam (20 km away from our final destinations pondicherry) and ask to changed to van to drop us. We where returning from our vacations and had lots of bag which we need to sift again for the van.

Bus operator should have informed the customer in advance so that they can plan there journey as required and asked for cancellations for a reason which operator is explaining, but we got to know the fact after boarding the bus and driver/conductor forced us to accommodate with the fault of operator. I and my family are very upset with such rude and unprofessional behavior shown just after our vacations trip.

Please consider this escalations for the operator, and i can't take a reason that the bus was break down in the last minute for such a long distance travel that they could not even call the customer and inform the arrangement. Hence i request you to provide me full refund of the money (Rs: 2834) which was charged for the service for the above said reason.