Paytm — SHAMSHAD HUSAIN, Prayagraj - Doha, 10 Nov 2021 (Refund)

Address:	(One97 Communications Limited) B 121, Sector 5, Noida Uttar Pradesh India- 201 301, Email: [email protected] Mobile Number:1204880880
Website:	paytm.com

That complainant had purchased an Airlines Ticket of Rs. 15744/- through respondent’s online application on 29 Sep 2021 09:44 PM for 1 passenger and the travel date was Wed 10 Nov 2021 from Prayagraj to Doha which Booking Id is [protected] and PNR No. is Z4E0R & E-Ticket Number[protected].
That but due to Operational Timing Reason the flights were cancelled, and the Full amount was converted into a credit shell by airlines.

That after He said to Me check with travel agent And After That We Called to Paytm Agent for Full Refund Money. Then He Told Me That If You have received Cancellation Message from Airline (an email, an SMS or a stamped copy). Please Share with Me on [protected]@paytm.com And You Will Get Full Refund Within 30 Days. After That, I told Him, We Have Stamp Copy & I Have Shared Stamp Copy with You (On Your Mail Id [protected]@paytm.com).

That After He Told Me That You Will Get Refund Money Within 30 Day. After 30 Days, So Many Time I Have Contact with Paytm, but I didn't Get any positive response. He Was Telling That We Did Get Full Refund from Air India Side. That Why We Can Not Full Refund.

After That We Have Confirm with Air India Airlines. He Told Me That Already It Has Been Full Refunded Money On 17 January'2022 From Air India Side. Already We Have Confirmation Mail from Air India Airlines Side.

Later, 16-Feb'2022 the complainant drafted a legal notice and sent it to the respondent stating that if he doesn’t get his refund amount within 1 days then I will be taking legal action with all the refund proof which he had received by Air India airline.

That after Responded on 21-Feb'2022, Your refund has been failed which was process to your source account, therefore request you to please reply to us with confirmation if we can process refund to your Paytm wallet account. You may also share with us your Bank details however wallet transfer is quicker, and you can transfer the amount to any bank a/c without any charges

After I Shared Bank Details with him. Account Holder Name: SHAMSHAD HUSAIN-Account Number:[protected]_IFSC Code: ICIC0001070_Bank Name: ICICI Bank Ltd

That after Again He Responded on 22-Feb'2022, We would like to confirm that your refund application has been raised with Air India against the PNR Z4E0R under reference numbers [protected]

He Is Not full Refunding My Money. Please Do The Needful