Paytm — Sony xperia c dual product not delivered and refund not given

Address:262001
Website:paytm.com/myorders/1426619034

Hi vikassaxena26! Your order is ready to be shipped and you should have it soon . We hope that you like your purchase. Order Details Order# [protected] Sunday, December 27, 2015 12:38:02 Shipping Address: Jp Road Pilibhit Pilibhit Up-262001 Item(s) Confirmed Item(s) Quantity Est Delivery Price Sony Xperia C5 Ultra Dual 16 GB (White) 1 Tue Jan 05 2016 12:38:35 GMT+0530 (IST) Rs.27230 SELLER NEVER SHIPPED THE ORDER AND WEBSITE IS CLAIMING HE HAS SHIPPED AND IT IS NOT BEING TRACKED ON SITE ... EVERY TIME I CALL WRONG INFORMATION IS BEING GIVEN... AND
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