Paytm — Sony xperia c5 ultra dual 16 gb (White) purchased but mobile not provided in courier but only its accessories

Address:	Vadodara, Gujarat, 390011
Website:	paytm.zendesk.com/requests/114275569#_=_

Name: shailendra.arun | Email Id: shailendra.[protected]@gmail.com | Order Number: MPtkt - [protected]
In the courier delivered to us on 5th november 2015 for Sony Xperia C5 Ultra Dual 16 GB (White), there is only charger, earphone and screen guard for the mobile. But the main mobile is missing. I have been constantly mailing them to reply their course of action and they have been always telling that they will in 24 hours then next in 72 hours.
My money is locked up and i didnt receive the mobile.
Now i cant even purchase the mobile form somwhere else unless i get the money.
Please launch the complaint and do something to help me.