Paytm — Sri adhinath travels_paytm cheating

Address:	638011
Website:	www.paytm.com

I booked 4 tickets on june 19 from erode to chennai through paytm, reporting time is 8.45 pm. We didnt received proper boarding point just it mentioned as erode bustand. We were trying to reach the number mentioned in the message and its switch off. So from 8.35 onwards we try reaching paytm customer care and one of the executive himself tried and confirmed that the number of driver is switched off. I called justdail also to know the travel address but they said adhinath travels is not registered, then after 1 hour paytm customer care person confirmed that bus left. I started fighting with paytm daily for refund and i didnt receive any response from them. The bus operator said like he waited for us for sometime and he called us and it takes 45minutes more for us to reach erode so he left but we didnt received any call, suraj from paytm assisted us and he connected to bus operater and they are trusting the operator but not the customers. I am ready to show my call records that travel people didnt called me if i ask the same to show the records they are blank and responding rudely. Now they confirmed that they are not going to refund and i lost around rs.3000. I trusted paytm not the unknown travels. So i strongly request all not to book tickets through paytm.