Paytm — They did not give me my refund

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

I have returned a product to paytm with [protected] order number on 1st October and till date i had not received any information regarding the receiving status of the product whether it is received by paytm or not.I also had mailed the courier slip but i did not get any response of my queries. so, please confirm me the status of refunding the amount for the product. i am attaching the courier slip with this please find attachment.

When i did request for return product from my paytm account then after a day i received call of a person with "[protected] contact number" who said that he is from paytm and he asked to me that you want to return your product and why you want to return and what is the problem in this product then i answered of his all queries then he said ok our paytm curier person will reach to you for pickup the product and we will search the problem and replace your product then i said that i don't want to take again like this product then he said ok we will refund your money after all processing are complete. Next day again he called me and said that our paytm curier person will reach to you today for pickup the product send me your pickup address then i sent my address to him. In evening i received call of a person with "[protected] contact number" who said that he is curier person from paytm and he is come for pickup the product and please reset your phone with bill. He took the phone and give me attached this slip and walked. After 2 days i received call again with [protected] number he said that if you are returned cashback money from your paytm wallet then we can refund your money so return your cashback money on this number. i returned it :(

Right now these both persons contact number is switched off.

Now i want to ask to you that you can anything about these both person or not if you are doing anything