Paytm — Ticket #[protected]: Order#[protected]

Hi, I have ordered product Shoe in your website and its 20days over now but no one is turned up surprised to know that the spare has delivered which have no evidence who has received and acknowledgement from your end. I have logged a customer complaint on last week and till now no one is bother to own this and giving solution. Let me know what's your next escalation level, I want take this to escalate to HIGH level management. Let me know ASAP