Paytm — Transaction failed, money not refunded

Address:

394270

Order number- [protected]
I recharged for Rs 299 via SBI IB, money deducted transaction failed .
No refund

then i again recharged for Rs 299 money deducted transaction failed, No refund
Order number- [protected]

Finally
i recharged my mobile through other site and was sucsseful
then after few hours i automatically got recharged though paytm for the transaction which was earlier failed ([protected]) . please clarify and return my money for both trasactions.

I have screenshots to prove that both transcations were failed and have mailed you as well on care.paytm.com

Please do the needful
Regards
Atam Parkash Singh
[protected]
[protected]@gmail.com