Paytm — unauthorized charges for paytm first subscription services

Paytm has launched a new service called 'paytm first', which is an annual subscription service where the cost is 650 inr annually. While browsing through the app, 'paytm first', was never advertised or endorsed as an annual subscription service. I thought its just another offer that's been given by paytm and paid the amount of 750 inr. I thought this 750 inr, which i am paying is going to my wallet, which i can use later.

But out of 750 inr that i paid, only 100 inr came to my wallet and the remaining 650 inr went in as an annual subscription fee for the 'paytm first', service.

This mistake could have been avoided had paytm clearly mentioned 'paytm first', as a subscription service that costs 650 inr annually.

It is purely misleading on the part of paytm, that they very irresponsibly and maybe intentionally promoted the 'paytm first', service, without mentioning anywhere that it was a subscription service that costs 650 inr annually.

Nowhere was it mentioned as a subscription service. This is clearly misleading for people who use paytm regularly who get deceived that this is yet another offer given by paytm and are misled into paying the amount without them knowing that what they are getting into is a subscription service that costs 650 inr annually.

In spite of repeated attempts to contact the customer care through phone, there is no option to directly talk to a customer service representative (Human) and all we could do is send a message through the app to the customer care.

In spite of informing the customer care through message that i got enrolled into paytm first, without knowing it as subscription service, and asking them to refund the money back, they are point blank refusing to refund the money back, despite the fact that its the mistake on part of paytm that it failed to mention anywhere that 'paytm first' is a an annual subscription service and had i known it to be a subscription service, i would have never enrolled into it.

I request you to please do the needful and help in recovering the 650 inr that i got deceived by paytm and kindly refund the money back into my bank account, paytm wallet or any other suitable means deemed right for you.