Paytm — Unsuccessful Payment

Address:Gurgaon, Haryana

Hi, I was purchasing a item from american swan. I was not able to payment. but my amount 1349 rupees was dedicated from paytm wallet. I was talked to to american customer care. they was saying that they are not getting any amount from paytm. I have mailed to paytm 10 times but nobody is not giving any resolution. I am attaching the screen shoot of paytm and american swan reply. you can see and check now . please help me for my refund as 1349 rupees.
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Dear sir,
I made a payment of amount by using paytm cash on American Swan for purachasing ** . I called American swan regarding my order but they told that they have not found any payemnt for order number this. I checked in paytm wallet my amount was deducted. I have queried many times before but you people are not giving me my money back. Now american swan has given me written confirmation that they did not get the amount for the same.
my txn Id is cs544ac4b54d1db7d
and my order id is AS[protected].

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