Paytm — Used Products Received. Return not taken

Address:

Chennai, Tamil Nadu

Dear Team, I ordered ipad mini on 07th august 2015 form your paytm website.But i received an used ipad mini with password protected screen. So i requested for return through paytm website on 11th august. Please tell me yet how many days i should wait for my refund? Already i waited for more than 10 days . And also you told that you will come back with an update in next 72 hours . But you are not saying anything sure about my return and refund. I dont expect this kind of response/service from your side. I am using Paytm for more than 3 years. I never faced this kind of issues before. Please understand i received an used product with non-operating condition. Someone used this ipad and locked with a password.On the box the manufactured date and Imported date printed as feb-15. i can't use this ipad . My previous items returns were picked up on the next day itself. i cant understand why are you taking this much time for this used product? Please understand i am moving some other location with in this week. I[censored] arranged the pick up after the time i will not available on my current address. So please arrange the pick up within 2 days... Regards M.Palaniselvam