Paytm — Wallet account activation

Address:	Pune, Maharashtra, 411027
Website:	www.paytm.com

My Name is Ripal Thakkar and I am having a paytm account registered on my Email Id rips.[protected]@gmail.com and a mobile number [protected]. As part of online shopping transaction done from paytm, i got money refund as a discount in my paytm account wallet. Some times later I had to reloacte to another place and i had changed my mobile number.when I requested them to change my registered mobile number which is mandatory because at the time of login they send One Time Password on mobile registered number which needs to be applied while doing login, they asked for bank account statement having details of last paytm transactions in it.I had already provided a statement exactly as per requirement but they are continuously saying that statement does not match criteria and not even providing information about what criteria they are looking for. This shows that they dont care at all about customer relationship and simply do not to activate account having my money in it.This shows that they give lucrative offer to customer and once customer is in their net they just take more money from them in the name of discount.