Paytm — Wallet cashback not received

Address:	Gurgaon, Haryana, 122001
Website:	paytm.com

My ticket no is 03788600, dated 26 june 2016, with reference to parent ticket 03768633, dated 25 june 2016.

Paid for orderbigbasket order #999094paytm cash txn id [protected]-06-19 03:06:53 pm.

I had been really patient but even after a lot of mails and phone calls made, there was no response from paytm at all, even though i gave them all the details and the required screen shot. i don't know how they can take such things so lightly. if they cannot fulfill their deals then how can they even offer them to the consumers. this is very misleading and taking customers for granted type of a thing.

I want my inr 894 cashback in my wallet as soon as possible. and if my complaint is not resolved by this, then i know some other methods as well. so kindly look into my matter and try to settle it.
I am also attaching the screen shot for your reference.