| Address: | Gautam Buddh Nagar, Uttar Pradesh | | Website: | paytm.com |
I am living in Trivandrum. The product I wanted to order can not be delivered here. So I ordered it to my friend's place in Banglore with belief that they will deliver the right product. But they have delivered a wrong product. My order was Fujitsu Lifebook A544(4gb ram, 2.5GHz clock speed, graphics Intel HD 4600) but they have delivered Fujitsu Lifebook A514 (8gb ram, 1.7GHz clock speed, graphics Intel HD 4400) (other specification same). All their pre delivery messages were pointing the right product. The time for returning the product was 15 days only. My friend has some work there so I asked him to bring my Laptop also. But he will have to return only after 15 days. I forgot to tell him to check the product with the belief in Paytm in my subconscious mind. He himself didn't open the product due to hesitation. The Bill they made is for the product I ordered. . When I contacted them they told that 15 days period is over. But this is very wrong. I am feeling so much anger for Paytm. I am feeling cheated. They should have some popup kind of thing to remind that product delivery can be wrong also. So that we can check as soon as we get it. If I will go to court, what will I win the case or they? Also the seller they were showing on the site when i was ordering is different from seller shown in the bill.
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