Paytmag IRCTC — Irctc transaction e ticket not refunded

Website:

WWW.irctc.co.in

Transaction id-[protected] on 06 june 2017
Refunded id-[protected]
Transaction type-failed
Amount 245/-
Bank-airtel payment bank on line debit card
The ticket (Failed) refund amount 245/- was supposed to be refunded to my airtel payment bank account.
Instead on irctc site its showing that the said amount has been refunded to paytmag which was not expected. I have chacked my paytm wallet as well as my bank account but no amount has been credited.