Paytmmall — nike odyssey react shoes receive wrong model which is damaged and used one.

Address:	Gautam Buddh Nagar, Uttar Pradesh, 360005
Website:	www.paytmmall.com

On 9th feb i ordered nike odyssey react worth ₹8397.0, out of ₹1679.0 was refunded back in form of gold in paytm account.

On 14th feb the shoes were delivered and after opening the box it was like different model of nike from what i ordered. Further the shoes which i receive are damaged and seems used one.

I raise request on same day that is 14th feb stating wrong product receive but there was no response from paytm until 3 days that is 16th feb.

On 17th feb i came to know from paytm application tracking my order that paytm have cancel return request. Without any notification and update how can paytm do so.

After all i called paytm and talk with a representative, i asked them how could you guys cancel the return request without magnifying the issue, they said that we are forwarding your case to our authorise team, but they said we can’t give any time frame when the issue could get resolve.

Also everyday i am calling for the update and everytime the representative raises new complaint with a different ticket. I am very disappoint with their service and seems like fooling customers. Ticket number are[protected],[protected].
My appeal to paytm is to arrange recerse pickup and kindly refund my amount. This is paytm mistake sending wrong product which is even damaged and used.

I request to respective person in complaint board to kindly support my issue as even you people could understand that this very well that i have been cheated by an well known comapny paytm. This is not the way they deal with respective and valuable customers who trusts and makes shopping from paytm.

I would like to hear soon from you people.

Thank you.

Regards,
Goldie sorathia