Paytmmall — product missing

Hemanthp007

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 603203
Website:	paytmmall.com

I ordered rockz 430 boat bluetooth headphone from paytm mall on 20.09.18 and i got the delivery on 22.09.18 when i received the product and i open the outer box was fine but the inner box was not in seal and the box is damaged with no headphone inside only aux and usb cable was there after i appeal complain. But, nothing happen they are not giving my money. Almost 10 days passed but no proper response from the paytm mall. Although i'm continuously sending the mails to paytm care but nothing happening.
Kindly, please help me regarding this.

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Oct 17, 2018

Updated by Hemanthp007 Dear sir,
I ordered one boat bluetooth headphones model- Rockz 430 headphones. And I got the empty box without headphones. It contains only usb cable and aux cable with manual of different headphones After that i complained on paytm mall immediately and they said they will work on thant after some days they asked me some questions and they said me to sign the Undertaking after they asked the photos of box. They are playing with me from 1 month and sending the same massages again and again like a robot they are just wasting my time and making fun of me now after a month they are saying that they are not going to refund my money.
Order ID - [protected]
Model name - Boat Rockz 430 Extra base, bluetooth
headphones black colour
Date of ordered - 20.09.18
Date of receiving - 22.09.18

Please help me to get back my money