Paytmsdk — paytmsdk not refunded failed transaction railway ticket amount

I booked two railway tickets from irctc on 2 march 2018:

1 tatkal ticket from kanpur to samdhari in train no. 15632 for 4 march 2018, but due to no seat available i didn't get confirm ticket but amount was debited from my account. Detail is following:

Railway ticket booked transaction id: [protected]
Cancellation id/ refund id: [protected]
Amount: 2180 rs.

1 tatkal ticket from kanpur to jodhpur in train no. 12307 for 4 march 2018, but due to no seat available i didn't get confirm ticket but amount was debited from my account. Detail is following:

Railway ticket booked transaction id: [protected]
Cancellation id/ refund id: [protected]
Amount: 1420 rs.

According to the rule refund of failed transactions where payment is deducted will be credited automatically in 3-4 working days but i haven't get.

In my irctc account it is showing that on 2 march 2018, railway refund that amount to paytmsdk but it is not credit into my account.

This is my request to paytmsdk to refund my mentioned amounts.
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Just getting call from agents. No one is visiting the promises to complete same. I have raised a request twice to complete the KYC, no response from. Past 40 days

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