[Resolved] PayUMoney — cancellation ticket amount not credited in bank account | |
I have booked a ticket on irctc using payubiz gateway using my union bank debit card an later cancelled it. On irctc portal its showing money has been refunded back to payummp but the refunded money has not been credited back to my account The details are given below : Trasaction id = [protected] Cancellation / refunded id = [protected] Refund amount = 220 Ticket booking date = 26-feb-2018 Refund date = 05-mar-2018 Was this information helpful? | |
Mar 15, 2018 Complaint marked as Resolved money has been refunded in my bank account in 3 to 4 days after complaint PayUMoney customer support has been notified about the posted complaint. Verified Support Mar 09, 2018 PayUMoney Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further - • PayU Transaction ID, Merchant ID and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, PayU Team. | |
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But reliance energy page said transaction is not successful.
After following up with both reliance and my credit card company, they have asked me to approach PayUmoney.
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team