[Resolved] PayUMoney — ticket not booked on irctc but money deducted from account using payu gateway

MayurKalmegh23

from Nagpur, Maharashtra

Website:

www.payumoney.com

I was trying to book ticket on irctc website on 01/02/2018 from ajni (Nagpur) to aurangabad for train no. 11202 ajni ltt express. For the first two attempts, money was debited from my account twice i. E rs.460 each (Rs.920 in total) but ticket didn't book. Third time i got the ticket by changing the gateway to paytm. But the refund for the first two transactions had not been yet credited to my bank account. It has been 6 days now and i think it is the matter to worry about.
My failed transaction ids are -
[protected]
[protected]
My debit card is of central bank of india and the first and last four digits of the card are-
First four digits - 6521
Last four digits - 6059
Date of transaction - 01/02/2018
Amount debited - rs.920 (Rs.460 twice)
Email id used for transaction - [protected]@gmail.com
Mobile number used for transaction - [protected]
So please intervene in this matter as soon as possible.

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Feb 9, 2018

Complaint marked as Resolved

Got refund of Rs.920 yesterday...Thanks for cooperation...

PayUMoney customer support has been notified about the posted complaint.

Feb 07, 2018

Updated by MayurKalmegh23 Complaint not yet resolved

Verified Support

Feb 07, 2018

PayUMoney Customer Care's response Hi Mayur,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team