Personal — refund of cancellation charges which was illegally deducted - flight booking id nn[protected] is successful

Address:

B6 DWELL INN MARIAN COLONY AUROBINDO MARG NR.MARY GIRLS HIGH SCHOOL BORIVALI WEST

I am writing with distress about makemytrip.com regarding cancellation charges when indigo airline refunded the full amount.in addition, i want to makemytrip.com to refund rs. 25, 693/- which was illegally deducted from me.

1. I had booked return airticket from mumbai/dublin/mumbai, travel date 28th april, 2020, with makemytrip.com, indigo airlines.
(Pnr no. Uep8vl partner's pnr/booking reference: riumdc)
2. On enquiry, indigo staff informed me that airlines, itself have cancelled all flights to turkey/dublin and no cancellation charges will be levied during lockdown period.
3. On enquiry with makemytrip.com on their service nos, one of the makemytrip.com staff confirmed that there will be no cancellation charges, as the airlines have cancelled the flights.
4. On their confirmation that they will be no cancellation charges, i cancelled my ticket. Indigo were true to their words, and they immediately emailed me the credit note, for the full amount of rs.49, 521/=. Indigo credit note is attached.
5. In addition, indian government, dgca and the supreme court has instructed not to deduct cancellation charges during the lockdown period.
6. *your own spokesman stated in times of india dt. 18/03/20. "they are not levying any fee for processing, cancellation or rescheduling requests for domestic as well as international flight".
7. I got a shocked when makemytrip.com deducted the cancellation charges of rs. 25, 693/-, when indigo refunded full amount of rs. 49, 521/-. Inspite your spokesman, dgca and supreme court instructed not to deduct cancellation charges, the cancellation has been deducted from me.
8. You have not paid the insurance and mmt conveyance fee, as on date and still these charges were recovered from me. Is this the integrity of makemytrip.com - gaining from two source for the same expenses
9. Indigo has fully refunded rs. 49.521/-. Why makemytrip.com deducted cancellation charges of rs. 25, 693/- and deposited only rs. 23, 828/- into my bank account.
10. You were trustee of mine rs. 49, 521/- and it did not belong to you. You must immediately refund the balance amount of rs. 25, 693/- to my bank account. It will show that makemytrip.com is ethically and integrity sound.
11. If you do not refund rs. 25, 693/-, within 3 working days, then i will have no other option to take this issue with the government, dgca and other legal actions against you.
Kindly revert to this email, as soon as you receive this email.

Ingrid carvalho
Pnr no. Uep8vl partner's pnr/booking reference: riumdc
* (Read more at:
http://timesofindia.indiatimes.com/articleshow/74682090.cms?utm_source=contentofinterest&utm)_medium=text&utm_camp...⇄