PharmEasy — Pharmeasy Diagnostic

Address:

Bangalore

I booked an RT-PCR Test from their lab. Order ID- D749636. Sample collected on 15th Sep 2021. Reports were available on 16th Sep 2021. However, reports do not show the result as positive or negative. It says sample not passed.

I escalated the issue on 16th Sep 2021. They advised to wait for an update. They suggested for a repeat sample collection. However, I explained them clearly that this test was done for a flight purpose and the patient is no longer available to provide a fresh sample. They have left for the hometown. Hence, please refund my money as I have not availed your services.

They escalated the issue further for a refund. Today one of the Agent informed that they will not refund my money and the decision is final. There is no further escalation.

I feel cheated as they made me wait for 10 days for a resolution, took my money and did not gave the correct report. I need my money back with full compensation for the harassment and mental torture.