Philips India — warranty offer on philips led tv philips: reference number 60-[protected]

Address:	Chennai, Tamil Nadu, 600077
Website:	www.philips.co.in

Dear concerned,

This is regarding the complaint of philips tv which is not rectified since last 6 months. We have been contacting the philips chennai & gurgoan offices and the service center in chennai (Shine enterprises) and the philips south service center tek care (Ekatuthangal). All these efforts are still not useful.

We gave the tv for back light problem and the service centre checked and waited for 2 months and confirmed the product has arrived. They fitted the back light only to say that screen is also having problem. This is informed to us only when we followed up with them.

From that time we are still following up and there is no proper response. Have been sending emails without any reply. May i ask for a solution to this problem as early as possible. Thanks.

Name of the dealer : m/s vasanth & co, porur

bill no : [protected]

date of purchase : 2nd jan 2017

model no : 49put 7791
*first - 3 year warranty:*



*terms and condition-*

1. Valid on philips led tv purchased from authorized philips dealer
in india. *3 year warranty is only applicable on purchase of
55put7791, 49put7791, 49put7690, 43put7791 & 43put7690, 55pfl5059,
50pfl6870, 50pfl5059, 50pfl3951, 50pfl3950, 49pfl4351, 43pfl4451,
43pfl4351, 42pfl5059, 40pfl6770, 40pfl5059, 40pfl5670, 40pfl3750,
39pfl6570, 39pfl5470, 39pfl4451, 39pfl3951, 39pfl3931, 39pfl3830,
39pfl3850, 32pfl6370, 32pfl5270, 32pfl5039, 32pfl4431, 32pfl4231,
32pfl3938, 32pfl3931, 32pfl3738, 32pfl3330, 32pfl3230 ledtvs only *&
not valid on 65put8609 / 58put8509 / 50put8509/29/26 / 24/22/20 /
19 size led tvs
2. The 3 year warranty shall not be applicable on any model other
than the ones mentioned in point 1.
3. This 3 year warranty is applicable from the date of invoice & is
inclusive of the 1 year standard warranty mentioned in the user manual
received with the product.
4. Valid for purchases made between *1st january 2017 – 31st january
2017 * (Both days inclusive)*.
5. The 3 year warranty is applicable from the date of invoice. 1st
year is standard warranty, while 2nd & 3rd year is applicable on
parts & labour (If customer brings product to service centre). Ie.

a. 1st year standard warranty

b. 2nd & 3rd year :

a. Parts : on free of cost basis

b. Labour charge : free only if customer brings product to service
centre. Prevailing service charge will be applicable for home visit & will
have to be paid by the customer.

*below process should be followed :*

1. Dealer must mention brand, model number and complete led tv
set serial number on cash memo/bill having proper tin number.

2. There is no offer / warranty card.

3. No registration is required. 100% customers who will purchase
(32 & above size philips led tvs model numbers mentioned in mail above)
during the above period will be covered

4. Customer has to either take the product to our service center
for repair during extended warranty period or register complaint at call
center[protected] / 39 40 40 40 * (Prefix state capital std code*) for
home visit (Prevailing service charges will apply)

5. Customer must retain the purchase bill to avail extended
warranty and give a photocopy of same to service engineer during ex

From
Ramesh