I have purchased one Philips Home Theatre System (Model No. HTB3510/94 & Serial No. KX1A[protected]) on 23.08.2014 from QRS Retail Ltd, Karamana, Trivandrum dist, Kerala. In July, 2021, remote controller of the system was damaged accidentally beyond repair. I approached Philips Customer Care Centre in Trivandrum for replacement. For the last one year the Manager of the service centre dilly-dallied and kept me in dark. Finally I decided to raise the issue, so I contacted Philips Customer Care number ([protected]) on June 11, 2022 and registered a complaint (Service Request No. 740782). I received a SMS whuch states that the task has been assigned to Mass Solutions, Trivandrum ([protected]). However, did not contact me so far. Besides, my efforts to contact them was a futile exercise. I am unable make use of the Home Theatre System for the last one year as Remote Controller is absolutely necessary for operating the gadget. It is therefore requested that the matter may kindly be looked in to urgently. MISIHA RAJ L P, Trivandrum. [protected] & [protected]. Email - [protected]@yahoo.com & [protected]@gmail.com.
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