Phoenix Arc — Overdue amount issue

I am ALANKAR SINGHAL, facing issue of phonix arc card/ account number ##××××4686
Opening date 23.91.2007, showing overdue amount of rs 1, which account status is written off. Please resolve this issue as it ie negatively impacting my CIBIL score.
Contact details
Email- alankar.[protected]@yahoo.com
Mo- [protected]
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Oct 05, 2020
Updated by Alankar1980
I have made the payment as a mail received to ke in 26.02.2018 to pay the amount of Rs.1907.45 and noc will received to me in 20-25 working days and 40-45 days to CIBIL.
But neither to me nor to CIBIL any Noc received.
So I beg you to please provide the Noc as soon as possible and help me to make my cibiyscore improved from that day only.
Oct 05, 2020
Updated by Alankar1980
I am providing the mail screen shot also

Complaint comments 

Comments

I have given the payment on the very first day as I received the email from phoenix arc of 1908 rs.
But they have not issued the Noc till today to.me.and continuosly hitting my CIBIL, what a fissy this it, it's really a ###. A am attaching a proof of my bank statement also

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