PhonePe — refund of money for my bill payment of gujarat das of rs. 798/- in my kotak bank account no. [protected]

Address:

Banglore, 560034

I have filled a bill of Gujarat Gas of Rs. 798/- on 21.10.2019 by my Kotak bank account no. [protected] through the phonepe. But its results came immediately that this transaction is not successful. So we have waited for more then two days for deposition of said amount in my above Kotak Bank account. Then we have launched the complain in the Phonepe but they told me that Rs. 798/- is created in your said account. We have enquired in the Kotak bank for many time but they replied me that the Rs. 798/- is not created in the account so we are unable to give you this amount. So please ask Phonepe to give me Rs. 798/- in my account so that I can get.