[Resolved]  PickMe Esolutions India Pvt. Ltd. / PickMeIndia.co.in — Undue delay in providing services

Address:

Mumbai City, Maharashtra

My smart phone as "SONY XPERIA Z1" which was insured with "PICKME eSolutions India Pvt. " suffered damage within 4 months of sustaining damage due to an accident.

The insurance company was contacted and same was picked up my Pick Me India rep from Hiranandani Powai, Mumbai, where my office is, on the 17th June 2014.

I was told that the phone will be delivered to me after about 15 days after repairs.

After having followed up with them for the past almost one month, the future of the phone still remains unsure as the Insurance company 'Pick Me India" could not obtain a quotation for repairs.

I was advised by 'PICKME eSolutions India Pvt. " to follow up with the authorised Sony service center 'C-Com" as they are unable to get a quotation from them.

Almost 1 month has passed and still the insurance company is unable to get a quotation and is unable to give me any firm idea on when I can received the phone back after repairs.

Numerous phone calls to the insurance company has yielded no results and the status still remains the same.

The website link for tracking complaint does not work and hence one has to depend on the call center who are equally clueless.

I need your assistance to have this company improve her services after the customer has already paid the insurance premium during the purchase of the phone in anticipation of getting prompt services.

My mobile number: +91 [protected] and my name is Anupam Maiti