Pickrr Complaints & Reviews

I have purchased online jacket with Invoice No.: INV[protected] & Order ID: #20007 and paid online 1079 through freecharge.in on 30th Nov'16.
TSX handed over to Pickrr.com & as per attached snapshot it reached to my city Pune bt by the same it returned stating that "Your Order got refused - RTO "

I don't understand all that happen with me as nobody has contacted me & if item is not deliverable at my location (Pin 410506)...

Your PICKRRTECHNOLOGIES shipment with AWB Number[protected] & Order No. 71793 is out for delivery. Please keep Rs 384.0 cash ready. For any queries contact us at[protected] track on mobile: http://goo.gl/gbFbJK
The above product while recieving today is damaged and we contacted the above number but no response. we have already paid the money. please resolve the problem. i want my money back or the right product to be delivered...