Piyush Goyal — train late, cancellation of ticket not happening, it's cheating with consumer

Address:

B-X-178 STREET 4, PREM BASTI, Sangrur, Punjab, 148001

Dear sir

Yesterday i booked ticket pnr number: [protected] in train 12617 from agra ct to delhi for my wife and kid.

Train is late by more than 3 hours now. I tried to cancel ticket in irctc site but it is not allowing for current ticket and refund is not happening.
This is a example of bad service and cheating with consumer.

Whatever type of ticket it may be, if railway is failed to provide service, it should refund the money.

Kindly look into this and help.

Regards
Navdeep kumar
[protected]