Pizza Hut India — Amount debited, but delivery denied & refund not processed

R_K

from Bengaluru, Karnataka

Address:	Lucknow, Uttar Pradesh, 226021
Website:	online.pizzahut.co.in

Hi,

I placed an order with pizza hut, aliganj, lucknow on 4th sept at around 8pm india time and immediately an amount of rs, 845 got debited from my paytm account. I then noticed the order has been unsuccessful so i placed the order again and yet again rs.845 got debited from my paytm account for the 2nd time.

After few minutes, i received a call from pizza hut guys saying that they cannot deliver the order, not sure why, if the system has accepted the order for delivery in a given pin code and the same center has delivered to out home earlier too!

It is 10 days now, and so far both the debits have not been reversed.
Can i kindly ask pizza hut to take this seriously - 1. Why there is no intimation and amount not reversed even after 10 days?
2. How can your centers deny delivery?

I ordered this on my dad's birthday and after all this drama ultimately ordered from domino's, who never create this scene in our area.

I am in london currently, if you wish to call me, please call at +[protected] or email me on [protected]@gmail.com.

Regards, rashmi

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Pizza Hut India customer support has been notified about the posted complaint.

Sep 14, 2016

Updated by R_K The issue does not end here...here is the next update --

With reference to my complaint below, an officer named Rahul Kumar called me sometime back. I asked to him to initiate refund of the 2 incorrect debits, back to my Paytm wallet but he told me since my India number is not working, he cannot refund the same to my Paytm wallet. Disgusting!

Second, I asked him to call my home at 5pm, and he replied he will call in 30 minutes only, since he has his own priorities. Noon is my parents' nap time and I told him this, still he insisted that he does not care about my family's priorities and that he will call either in 30 minutes or not call. The call got over in an argument and he said 'he can't refund the amount'. Absolutely disgusting service and customer care of Pizza Hut!!

Pls see - I need my refund ASAP and your executive MUST ASK convenient time to talk and NOT HARASS my family members with unprecedented calls.

The refund must be initiated ASAP, else I am happy to move my case legally. I regret placing an order via Pizza Hut, after all this unruly behavior.

I am in London so if you wish to call me, please do so, at +44-[protected].

Sep 14, 2016

Updated by R_K The update from Pizza Hut is INCORRECT. No solution provided and refund refused.