Pizza Hut India — I was supposed to get an refund for my order as there was a delay in delivery by 2 hours.

Address:	Bangalore, Karnataka, 560085
Website:	online.pizzahut.co.in

Hi team,

I had ordered pizza from your shop through online, and we were supposed to recieve the order within 30 min, however there was an delay in delivery of the pizza by 2hours, and we called the pizza hut customer care and they said they would refund the amount i paid. But we had to face lot of inconvenience due to this act. When finally pizza arrived we denied taking the delivery for the same, as everyone already left due to the delay and we were forced to have our dinner too. Upon telling the same to store manager, he promised that he would refund the complete amount to our account. But we dint receive the amount yet. Also they have not reach out to us. I have already raised an complaint in your feedback portal. Below are details for the same.
Order no: 8658856
Date of order: 14 july 2017
Store manager : sunil
Pizza hut branch: banashankri 3rd stage kathri guppe

I in fact personally liked the quality and efficiency of your delivery before, but after this experience i am totally annoyed on the same.

For more details you can reach out to me on below details:
Name: sreenivasulu
Email id: srinivas. [protected]@gmail.com
Phone: [protected]