Pizza Hut India — Money debited twice and order got failed but didn't get the refund

Naveen089

from Bengaluru, Karnataka

Address:	560100
Website:	www.pizzahut.co.in

I was trying to place the order of Rs. 599 on 25th Dec 2016 from 7:30 PM to 9 PM, It seems there was some issue on the website so money got debited twice from my two accounts but order was not placed.
I am waiting for the refund from the pizza hut side but no communication from them regarding settlement.
Please see the attached images for transactions details and mails from Pizza Hut for order failure.

+3 photos

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Comments

Aishwary Joshi

from Gorakhpur, Uttar Pradesh

Sir,

I tried to order a pizza on the below mentioned dates. The payment was successful but the order was not placed so I changed the bank for online payment along with change in the order.

The details are as follows:
[protected]:52:48 [protected] BILLDESK-23/12/16 20:52:48 INR 781.20
23-Dec[protected]Dec-2016) INR 864.00

Naveen kirugulige

from Bengaluru, Karnataka

Ordered pizza on[protected] around 2:30pm, my money got deducted but order got failed. when i contacted customer care he have no idea how to deal with and told me to contact the bank. i called the bank they told the money is transfered and they cant do anything about it. i want full refund money .

Saurabh Mehrotra 1977

from Noida, Uttar Pradesh

We have ordered many times but this time we had worst experience. Pizza was plain no topings and the taste was worst because of excessive salt .. we had worst experience of all time .

Sorry to say pl never send any msg to us for any offer .

Aishwaryaa Vasudevan

from Bengaluru, Karnataka

I placed an order for the one plus one pizza today(23/12/2016). An amount of Rs 512 got debited from my account but the order was not placed.
I expect quick refund of my money.