Pizza Hut India — money debited without order number paid via paytm upi

rpokharna188

from Bengaluru, Karnataka

Address:

SAP Labs India Pvt. Ltd., 560066

On 13th december i placed 2 orders worth 3956.4 and 4486.66 rs. Via paytm upi and both times screen shows 'your request has been declined' but the money got debited from my account.

I've attached both the successful transactions screenshots. Kindly do the need ful and refund the money as talking to your customer care number doesn't help.

It's been 11 days now and their is no update. The guy names girish from pizza hut contacted me and keep asking me order number which i already told him that it was not generated. Are they really serious about this customer complaint? Doesn't seem so.

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Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

Pizza Hut India Customer Care's response Dear Customer (rpokharna188),

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut

Dec 31, 2019

Updated by rpokharna188 Hello Pizza Hut,

Are you guys really serious about this complain. Its been more than 15 days and yet no update. Either you need to completely upgrade your customer support service or you need to shut it down. No one is able to respond even after 15 days. Your support is the worst I have ever seen. I was contacted by Girish who's the branch head and he also doesn't have any clue what need to do.

I have shared screenshots which clearly says the money has been credited your account. How much time it need to check in your database for 13th december 2019 transactions with reference number I've provided.

My contact number is [protected] and mail ID is [protected]@gmail.com.

I need immediate action. Not gonna order from Pizza Hut and will circulate the same to my friends.

Disappointed Customer,
Rahul

Verified Support

Jan 13, 2020

Pizza Hut India Customer Care's response Dear Rahul,

We are unable to track your detail, thus, request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut

Feb 01, 2020

Updated by rpokharna188 Its already posted here. Can't you see or just not taking it seriously. :@ :@ :@

Mar 09, 2020

Updated by rpokharna188 Hi Pizza Hut,

It's 3 months almost and still their is no update. Your customer support keep telling me that they will call me once they get an update from your finance department. When is that going to happen?

Disappointed Customer,
Rahul