Pizza Hut India — No action taken

Address: Sector-62, Noida

I had submitted a complaint on 7th November and received a response from Pizza Hut on 9th November to tell them details about my problem. After that, I received no further communication from their side and even after my query on that portal asking them about any updates, I didn't get any response.
The guy who took my order after 3 hours had assured me that the order would be free from their side but not only was the money not returned, but also, I didn't get any status update from their side as to what steps are being taken to ensure this doesn't happen again.

Previous Complaint:
This is to bring to your notice that yesterday we had placed an order around 8 PM with PizzaHut, Galaxy, Noida which did not arrive at all. Even after calling the customer care team multiple times, the same response was being received - "You will receive a call from the restaurant in 3-5 mins". This continued for 2.5 hours. No one was even telling about the status of the order.

After 3 hours, we received a call from PizzaHut, Stellar Park, Noida informing that the outlet in Galaxy was closed at 7 PM. This shows such poor coordination between the team, had this been informed earlier we would have planned for our dinner accordingly.

Order number for reference : 19450653

This level of service is not expected from Pizza Hut. Please check the issue and take corrective actions for future.