Pizza Hut India — Not received pizza for paid money through Mobikwik

Address:	Patna, Bihar, 800013
Website:	www.pizzahut.co.in

Dear sir/madam,
Good day,
I booked one pizza online and make the payment through mobikwik on 15th may 2017 afternoon which order id is imbk[protected] time 16.16.59 ist. But when i called to pizza hut they informed me that they did not received any order for me.
So after that i immediately contacted to mobikwik to inquire about my order at 4.40 p. M. On may 15. They asked me to wait for 7 to 10 working days.
So after waiting for more than two hour i booked another pizza same day on c. O. D basis. Which was being delivered and paid in cash for that.
For my undelivered pizza which was booked online and payment was made through mobikwik. I contacted several times to mobikwik and raised this issue with them every time they informed me that they are looking in this case with merchant and from their end payment has been made successfully to pizza hut. But they are looking in it with pizza hut and willbe update me accordingly.
Finally yesterday june 22 2017 i received their final email and they are asking for the email of cancellation or failed transaction.
Please provide me details of transaction id imbk[protected] date may 15 2017 time 16:16:59 ist. Transaction amount 933.82.

Thanks and regards
Diva kant
5d/20, north s. K. Puri
Boring road
Patna 800013