Name - Ankur Kumar
Phone number - [protected]
Order# 15078767
Date of order- 31st July 2021
order time : Arrond 08:30 PM, Expected delivery time: 09:33 PM
Pizza delivered by 10:45!!
Issues-
1. Order recieved delayed more than an hour through our location is well connected and falls under service area of Pizza Hut
2. Issue was raised thought Pizza hut customer care twice, however remained unresolved
2. Store representative blamed that address shared was incorrect /insufficient to place order. We checked with Customercare and delivery person as well if there were discrepancies in the address entered and they both confirmed that address was complete only and absolutely traceable.
3. Food delivered was not hot and of very pathetic quality that I never seen at any Pizza Hut store
4. Order was cancelled calling to customer care still delivery was done.
5. Delivery guy requested hard to accept the order as it may create an issue with his job. So we out of humanity accepted order thought faced issues mentioned above.
6.Delivery guy also committed to get rs. 300 refunded if order is accepted. However, same is yet not refunded and it is quite shocking how the delivery guy made a false commitment.
7. Delivery guy was not carrying any phone and he requested us to help him in contacting another customer living in same society.
8. We being Pizza Lovers, have been old customer of Pizza Hut but this incident has forced us to switch our preferences. Also, wont be ever able to suggest anyone to order from Pizza Hut
Was this information helpful?
Post your Comment