Pizza Hut India — Refund Not Received for Cancelled Pizza Order 4 September

Address: Noida

I am writing to raise a complaint regarding the refund for my pizza order placed on 4 September.

The order could not be delivered due to the unavailability of a delivery partner. When I contacted customer care to cancel the order, I was informed that the refund would be initiated within 7 working days.

However, despite multiple follow-ups, I have still not received the refund.

I have contacted customer care several times, but each time I am informed that a complaint has been raised, after which the call is disconnected. I have also requested to speak with a senior representative, but my call has not been connected to a supervisor.

This has been a very frustrating experience. Please look into the matter urgently and process my pending refund at the earliest. Kindly also share the refund status and expected date of credit.