Pizza Hut India Complaints & Reviews

Very pathetic service by Pizza hut. 30 minutes after placing the order from Pizza Hut Delivery app, store person called me saying that they dont have delivery partners so order cannot be delivered. They told me that they will cancel the order from their end but that order is no longer visible in the pizza hut app. Shameful service. Never had any such problems with other pizza brands.

Order ID: 16001022

By the way, please send my refund ASAP!

Order date 14.08.2024 Time 17:04 to VPA pizzahut363.[protected]@icici ref no.[protected]

I ordered pizza from pizza hut goel ganga sinhgad road pune through their app on sunday at 8.15 pm
The order was confirmed and payment was done online
The app displayed 'your order is ready for delivery' at 8.45 pm
The order was not delivered till 10.15 pm
When contacted your customer care his response was 'i do not have any delivery person' and your order can not be delivered
I cancelled the order then and there and asked for refund
Which i have not received yet
I am surprised at the irresponsible way your delivery outlet behaved in this matter
My order was ready by 8.45 pm probably sitting at your counter and your outlet did not inform me for one and half hour
This is how responsible you are
You just lost one of your customer
This insidence will be posted on social media also
Thanks & regards
Shreyas gokhale

Complaint Date : 24th July 2024.

I have placed an order for Rs. 349.66 with an order ID 17254207 on 09th July 2024.
The order was cancelled from stores side mentioning the reason of delivery partner demand.
They assured that the refund will be done within 7 days to the original mode of payment.
I did wait till date but the refund is not yet done.
When i contacted pizza hut customer care, they simply raise a complaint and informing that the stores will contact me within 24 hours to solve this issue. But no one calls me.
One customer care executive said, the amount was refunded two days back.
Another customer care executive said they dont have option to check whether the amount was refunded or not.
I dont know which is true. Why this much of complications are there.

I am exhausted of contacting customer care and get no information. Kindly take necessary action and help me to get my refund back at the earliest.

My money is kept unnecessarily with pizza hut for no reason. and with no interest..

Payment made but order was not reflecting

Hello Sir/Madam,
Last evening I had ordered for pizzas using the Pizza Hut website and my order number is 14991095 . The pizza was suppose to come from the Adyar Outlet in Chennai. I had provided the full mailing address as address of delivery ...for nearly 45 min the website kept showing that order is ready for delivery . I also got an email saying the expected time of delivery is 6:17pm. At 6:23pm I got a call from the delivery guy he did not know the address and started fighting with me for not providing the correct location. Then told me that unless I dont update the location in Zomato website he would not deliver. Since I had not used Zomato website to place the order that was not possible. I called customer service and they said someone from Adyar branch will call us back. But no one did. I had already paid for it
I tried to physically go to the shop to inform but got stuck in traffic. Meanwhile after nearly 1.5 hours o[censored]s ordering the guy delivered the pizza. The pizza was cold and the cheese on it was smelling post consuming my child started vomiting and now had diarrhoea.
I am definitely concerned about poor response from the pizza hut outlet as well the poor quality of food and the attitude of the delivery guy.
I have eaten food from Pizza hut before in US and have never placed any problem in their quality or anything.
Typically in India I order from Dominoes and they do a good job. This is the first time but after this I doubt if I would feel like ordering again from here.
I hope my issues are addressed and pizza hut takes necessary action
Regards,
Sudha Srinath

I had ordered pizza on 21st May 2024 at 9:15 pm from the pizza Hut app at Korum Mall, Thane, Maharashtra outlet, I received a call from the driver at 10:45 that he has picked up my order. Between the 1.5 hr period I tried to contact Pizza Hut but no response. Once I received the call from the driver I immediately cancelled my order and again called the customer care to refund it. The guy on the phone lied through his teeth and told me my refund is initiated and I will receive it within one week. After a week they told me to wait. After waiting for a month I called again and they were trying to tell me the same. I didn't listen this time and then they gave me multiple numbers to call where everybody wasted my time. Finally I got the right number but still haven't received no refund yet

I was in Jaipur in Vidyadhar Nagar shop no.39&40 Pizza Hut there I was trying to order the pizza from pizza hut app. I added the pizzas to the cart, proceed to the payment step using UPI method (G Pay), the money was deducted from the bank and redirected to the payment page again without any order. now i asked the worker in pizza hut outlet they said that they haven't received any order, then they asked me to order again from the app and pay in cash and they also told that I'll get my money back, it was my first time using the pizza hut app and the experience is really bad. In the photo you can see I made two orders in the same day same hour which was 292 INR approx . I WANT MY MONEY BACK

I placed an order for which I paid via Paytm and the amount was deducted from my account at the same time
But the app shows that the payment is pending
And now I have paid for an order which they've not even recieved
I want a full refund
They're not even responding to my queries
I need help

To,
The Customer Support Team,
Pizza Hut
Office Address: 12th Floor, Tower D,
lobal Business Park,
Gurugram 122002, Haryana, India

Subject: Incorrect Enrolment of Phone Number for Customer Queries[protected]

Dear Pizza Hut Customer Support,

I am writing to inform you about an issue I have been experiencing concerning my phone number[protected], Pizza Hut Noida, Sector 119, Noida, U.P. 201304 India Over the past one month I have been receiving numerous calls intended for Pizza Hut customer queries. It appears that my phone number has been mistakenly enrolled in your system as a contact for customer support or order-related inquiries and some customers also misbehave me

This has caused a significant inconvenience, as I am constantly fielding calls meant for your establishment. I kindly request that you investigate this matter and remove my phone number from your customer support or order inquiry system immediately.

Your prompt attention to this issue would be greatly appreciated, as it has been quite disruptive.

Thank you for your understanding and assistance.

Sincerely,

VINOD KUMAR
H.n. 220 Gali no. 9 Chandan Vihar
West Sant Nagar,
Burari Delhi -110084

Mobile No. [protected], [protected]

I have ordered Pizza from Pizza Hut on 28th April 2024 via Zomato App from Central Plaza Gurgaon, when i recieved it was almost cold. When we started having Pizza we suddenly found some unconsumable particle in food which was PLASTIC .We quickly thrown that piece and taken before that took pictures for proof. I was started having chest pain and vomiting . we Consulted our doctor and took medical treatment. I raised complaint to zomato and pizza hut. Surprisingly Zomato just offered me 2000 as compensation which i denied and Pizza Hut offered 1500rs voucher saying that PLEASE DON'T COMPLAINT ELSE WE CAN BE FIRED INSTEAD TAKE VOUCHER AND HAVE PIZZA . I was surprised how one can have same thing which cause me mental and health trauma. I sent notice on that Pizza Hut oddered, me 10k as compensation and later denied that i filed wrong complaint. I was surprise how OUR HEALTH IS BEING COMPROMISED.

Ordered pizza on 30th may 2024, it was my bday and I had my friends come over. I ordered pizza at 11:44 am but received the same on 1:15 pm. Not only it was above your 30 mins policy but it was 1 hr and 30 mins late. I invited 10 people and ordered from many other places as per their wishes they all delivered from 25 mins. to 40 mins. My friends did not have much time so they left for work. I was totally devastated that too on my bday. Who is going to redeem me for all the pain that I felt that too on my special day?

Apart from that when I received the order the pizza was i cannot explain what kind of pizza was it, I have never seen such abomination ever before. So along with my friends having bad experience, your pizza gave me another reason to be sad on my birthday. Along with pizza your other products were not same as what you offer in your promotion.
I contacted the restaurant and even wrote an email to [protected]@yum.com but there has been no response ever since.
I don't know whether i will get resolution or not but I want a full refund.
I will attach picture of the order.

Order number[protected]
This order failed due to app's issue, 61.46 was deducted and after contacting pizza hut's customer care, I was told that the money will be refunded in 48 hours. It has already been 3 days and I have not received my money.

I have ordered Pizza at 10.11 P.M from Pizza Hut through Swiggy in Pune and didn't receive the pizza after 4 long hours too and they keep on saying that you will shortly get your order but i was unable to get it from them. they also changed the timer and it had showing 11 minutes then when it came to 5 minutes remaining, they used to reset it to again 11 then later it became 18 minutes then so and it was started from 9 minutes waiting. I want to say that i ordered, they accepted if they had any issue, they could have let me know earlier or else they should have cancelled my order, but they didn't do any such instead if we would have cancelled, they would have charged us or blocked us. I want to highlight that they have harassed and kept me on fast without my will and i had to order from Zomato to fill up my tummy from whatever i got. if they would have told me earlier that the restaurant is closed and please cancel the order i would have tried some other options. but they asked me to cancel when many normal hotels were closed. I find this has been done on a purpose to harass me by the employee of Swiggy or by the employee of Pizza Hut. I want a severe action against them as they harassed me and kept me waiting and kept me on fast without my wish. My order No.#[protected] dated[protected] at 10.11 P.M not got delivered and they kept me waiting till i exhausted my options. I have other screen shots of the same.
Request your kind support for immediate action against these people who do it purposely for their entertainment and the company gets blamed. If no action is still taken on them, i will file a court case too and mention that i haven't got the support from the consumer forum also if i didn't get the responses and action against them soon.

Want to complain about the issue of refund policy of pizza hut as we ordered the pizza from the pizza hut application and amount we paid online through paytm and amount got deducted but order didn't got placed and we asked in store but they are not responding properly and nor the customer Support Executive

His regards a bulk co-operate order given by me for my team member dated 21/01/2024 time 14.14.On the day of order I have clearly told to share the invoice copy on email but the team at the Andheri east store have not done the same.
They have provided me the hard copy, But due to my travel plan abroad on official trip could not claim the amount for the order, Since I am back to the country the invoice copy is faded and is not visible, Due to this the claim has been rejected. Several visit to Andheri Easy out asking for duplicate copy. The team at the store is unable to do so.

They have provided me the Area Manger Number and Name Akshay connecting to him several time he is unable to help me out for the same.

Giving a reason that our system has been updated and facing an error and data has vanish and we could not help for it.

Just don't understand getting a simple invoice copy is such huge pain for the team. Which spoiling the entire image of the brand in the Market.

Seek a help to get this resolve. Please find the details of invoice for your reference. Along with Chat screen with team member.

Date 21/01/2024
Time : 14:14
Check No : 996331
Amount : 9309

Thanks regards
Arshad- [protected]

I ahd placed an order on their website on 12th May 2024. However the outlet to deliver was a far away one. So me over a conference call with the store and their customer care mutually agreed to have the order cancelled. The store manager (Mr. ARMUGAM) assured me that the full amount will be refunded to me in 4 working days.
Today 29th May it's still not done. When I call customer care they ask me to call the store. The store manager doesn't answer the calls any more. And my money is gone. I have been cheated. Please help

On 18th May, I paid amount two times and they said payment failed one time. but my amount was debited 2 times. Even I complained many times but they just said I talked to technical team and they will call you. Also I am going to consumer care because of nobody resolve this issue. I have the evidence and both receipt

Had a horrible experience with Pizza Hut delivery. On 16th May 2024 at 8.21pm I had ordered from your Sasane Nagar store. It took more time than usual to get the order to the Waiting for Delivery status. Ideally the order should be delivered within 30 mins but I have waited almost an hour but there was no update on your app and no phone call from the store.

I tried calling the store but was not able to connect and getting a response that person you are calling cannot answer your call. After waiting for more than an hour at 9.25pm I went to the store to check on my order. When I reached at the store, I was shocked to see my order was still at the store.

When I enquired about my order to the store manager, he said that the delivery partner went to deliver the order but was not able to find my address. This was another shock to me because I live in Swapnalok Society which is famous society in Kale Padal and the delivery partner stated that he was not able to find my address.

Then I asked store manager why the delivery partner did not call me when he was not able to find my address. Store Manager said that he will check with the delivery partner once he is back to the store. Then I asked him if he was not able to find my address and he came back to the store with the delivery why you did not call me and said that we are unable to locate you and cancelling your order. The answer I got from the store manager is that there was rush.

Anothe shock is that when I was at the store only two customers were sitting in the store and there was no rush. I doubt that any delivery partner was sent to deliver my order.

This is a horrible experience I had gone through and was not expecting this from a famous food chain restaurant. I have decided not to order anything in future from Pizza Hut. You have lost a customer permanently.

I have few screenshots which will let you know when the order was placed. One screenshot I had taken was at 11.08pm which shows the app was showing that my order is out for delivery. As I had explained earlier that I went to the store at 9.25pm and collected my order then and there.

The app experience is also horrible. When I tried "Call Hut" option available on the order tracking page not a single time I was able to connect to the store. I have shown this to the store manager and asked that if someone tries to check for his/her delivery and was not able to connect to the store how he/she will get to know where his/her order is and how much more time do they need to wait. He was quite on that. Another shock.

Anyways that was my story. Hope store manage will get a good message from your side.

This is my official complaint to pizza hut, i have been chasing your customer care support for the refund but I am getting no resolutions.

I ordered an pizza 10 days back on 24th Arpil 2024 due to some technical issue at pizza hut’ end my 462 rs was stuck.
I re ordered but i didnt got my 462 rs refund this has happened to me twice now.

I am chasing pizza hut from last 10 days still i am unable to get the refund
Please treat this as a warning if I don’t get my my refund in next two days then I will raise a official complaint in consumer court

Your can track my order from my number [protected]