Pizza Hut India Complaints & Reviews

To,
The Customer Support Team,
Pizza Hut
Office Address: 12th Floor, Tower D,
lobal Business Park,
Gurugram 122002, Haryana, India

Subject: Incorrect Enrolment of Phone Number for Customer Queries[protected]

Dear Pizza Hut Customer Support,

I am writing to inform you about an issue I have been experiencing concerning my phone number[protected], Pizza Hut Noida, Sector 119, Noida, U.P. 201304 India Over the past one month I have been receiving numerous calls intended for Pizza Hut customer queries. It appears that my phone number has been mistakenly enrolled in your system as a contact for customer support or order-related inquiries and some customers also misbehave me

This has caused a significant inconvenience, as I am constantly fielding calls meant for your establishment. I kindly request that you investigate this matter and remove my phone number from your customer support or order inquiry system immediately.

Your prompt attention to this issue would be greatly appreciated, as it has been quite disruptive.

Thank you for your understanding and assistance.

Sincerely,

VINOD KUMAR
H.n. 220 Gali no. 9 Chandan Vihar
West Sant Nagar,
Burari Delhi -110084

Mobile No. [protected], [protected]

I have ordered Pizza from Pizza Hut on 28th April 2024 via Zomato App from Central Plaza Gurgaon, when i recieved it was almost cold. When we started having Pizza we suddenly found some unconsumable particle in food which was PLASTIC .We quickly thrown that piece and taken before that took pictures for proof. I was started having chest pain and vomiting . we Consulted our doctor and took medical treatment. I raised complaint to zomato and pizza hut. Surprisingly Zomato just offered me 2000 as compensation which i denied and Pizza Hut offered 1500rs voucher saying that PLEASE DON'T COMPLAINT ELSE WE CAN BE FIRED INSTEAD TAKE VOUCHER AND HAVE PIZZA . I was surprised how one can have same thing which cause me mental and health trauma. I sent notice on that Pizza Hut oddered, me 10k as compensation and later denied that i filed wrong complaint. I was surprise how OUR HEALTH IS BEING COMPROMISED.

Ordered pizza on 30th may 2024, it was my bday and I had my friends come over. I ordered pizza at 11:44 am but received the same on 1:15 pm. Not only it was above your 30 mins policy but it was 1 hr and 30 mins late. I invited 10 people and ordered from many other places as per their wishes they all delivered from 25 mins. to 40 mins. My friends did not have much time so they left for work. I was totally devastated that too on my bday. Who is going to redeem me for all the pain that I felt that too on my special day?

Apart from that when I received the order the pizza was i cannot explain what kind of pizza was it, I have never seen such abomination ever before. So along with my friends having bad experience, your pizza gave me another reason to be sad on my birthday. Along with pizza your other products were not same as what you offer in your promotion.
I contacted the restaurant and even wrote an email to [protected]@yum.com but there has been no response ever since.
I don't know whether i will get resolution or not but I want a full refund.
I will attach picture of the order.

Order number[protected]
This order failed due to app's issue, 61.46 was deducted and after contacting pizza hut's customer care, I was told that the money will be refunded in 48 hours. It has already been 3 days and I have not received my money.

I have ordered Pizza at 10.11 P.M from Pizza Hut through Swiggy in Pune and didn't receive the pizza after 4 long hours too and they keep on saying that you will shortly get your order but i was unable to get it from them. they also changed the timer and it had showing 11 minutes then when it came to 5 minutes remaining, they used to reset it to again 11 then later it became 18 minutes then so and it was started from 9 minutes waiting. I want to say that i ordered, they accepted if they had any issue, they could have let me know earlier or else they should have cancelled my order, but they didn't do any such instead if we would have cancelled, they would have charged us or blocked us. I want to highlight that they have harassed and kept me on fast without my will and i had to order from Zomato to fill up my tummy from whatever i got. if they would have told me earlier that the restaurant is closed and please cancel the order i would have tried some other options. but they asked me to cancel when many normal hotels were closed. I find this has been done on a purpose to harass me by the employee of Swiggy or by the employee of Pizza Hut. I want a severe action against them as they harassed me and kept me waiting and kept me on fast without my wish. My order No.#[protected] dated[protected] at 10.11 P.M not got delivered and they kept me waiting till i exhausted my options. I have other screen shots of the same.
Request your kind support for immediate action against these people who do it purposely for their entertainment and the company gets blamed. If no action is still taken on them, i will file a court case too and mention that i haven't got the support from the consumer forum also if i didn't get the responses and action against them soon.

Want to complain about the issue of refund policy of pizza hut as we ordered the pizza from the pizza hut application and amount we paid online through paytm and amount got deducted but order didn't got placed and we asked in store but they are not responding properly and nor the customer Support Executive

His regards a bulk co-operate order given by me for my team member dated 21/01/2024 time 14.14.On the day of order I have clearly told to share the invoice copy on email but the team at the Andheri east store have not done the same.
They have provided me the hard copy, But due to my travel plan abroad on official trip could not claim the amount for the order, Since I am back to the country the invoice copy is faded and is not visible, Due to this the claim has been rejected. Several visit to Andheri Easy out asking for duplicate copy. The team at the store is unable to do so.

They have provided me the Area Manger Number and Name Akshay connecting to him several time he is unable to help me out for the same.

Giving a reason that our system has been updated and facing an error and data has vanish and we could not help for it.

Just don't understand getting a simple invoice copy is such huge pain for the team. Which spoiling the entire image of the brand in the Market.

Seek a help to get this resolve. Please find the details of invoice for your reference. Along with Chat screen with team member.

Date 21/01/2024
Time : 14:14
Check No : 996331
Amount : 9309

Thanks regards
Arshad- [protected]

I ahd placed an order on their website on 12th May 2024. However the outlet to deliver was a far away one. So me over a conference call with the store and their customer care mutually agreed to have the order cancelled. The store manager (Mr. ARMUGAM) assured me that the full amount will be refunded to me in 4 working days.
Today 29th May it's still not done. When I call customer care they ask me to call the store. The store manager doesn't answer the calls any more. And my money is gone. I have been cheated. Please help

On 18th May, I paid amount two times and they said payment failed one time. but my amount was debited 2 times. Even I complained many times but they just said I talked to technical team and they will call you. Also I am going to consumer care because of nobody resolve this issue. I have the evidence and both receipt

Had a horrible experience with Pizza Hut delivery. On 16th May 2024 at 8.21pm I had ordered from your Sasane Nagar store. It took more time than usual to get the order to the Waiting for Delivery status. Ideally the order should be delivered within 30 mins but I have waited almost an hour but there was no update on your app and no phone call from the store.

I tried calling the store but was not able to connect and getting a response that person you are calling cannot answer your call. After waiting for more than an hour at 9.25pm I went to the store to check on my order. When I reached at the store, I was shocked to see my order was still at the store.

When I enquired about my order to the store manager, he said that the delivery partner went to deliver the order but was not able to find my address. This was another shock to me because I live in Swapnalok Society which is famous society in Kale Padal and the delivery partner stated that he was not able to find my address.

Then I asked store manager why the delivery partner did not call me when he was not able to find my address. Store Manager said that he will check with the delivery partner once he is back to the store. Then I asked him if he was not able to find my address and he came back to the store with the delivery why you did not call me and said that we are unable to locate you and cancelling your order. The answer I got from the store manager is that there was rush.

Anothe shock is that when I was at the store only two customers were sitting in the store and there was no rush. I doubt that any delivery partner was sent to deliver my order.

This is a horrible experience I had gone through and was not expecting this from a famous food chain restaurant. I have decided not to order anything in future from Pizza Hut. You have lost a customer permanently.

I have few screenshots which will let you know when the order was placed. One screenshot I had taken was at 11.08pm which shows the app was showing that my order is out for delivery. As I had explained earlier that I went to the store at 9.25pm and collected my order then and there.

The app experience is also horrible. When I tried "Call Hut" option available on the order tracking page not a single time I was able to connect to the store. I have shown this to the store manager and asked that if someone tries to check for his/her delivery and was not able to connect to the store how he/she will get to know where his/her order is and how much more time do they need to wait. He was quite on that. Another shock.

Anyways that was my story. Hope store manage will get a good message from your side.

This is my official complaint to pizza hut, i have been chasing your customer care support for the refund but I am getting no resolutions.

I ordered an pizza 10 days back on 24th Arpil 2024 due to some technical issue at pizza hut’ end my 462 rs was stuck.
I re ordered but i didnt got my 462 rs refund this has happened to me twice now.

I am chasing pizza hut from last 10 days still i am unable to get the refund
Please treat this as a warning if I don’t get my my refund in next two days then I will raise a official complaint in consumer court

Your can track my order from my number [protected]

I made a payment for order of Rs 560.70 on 14 April 2024 by Paytm but my order was not accepted and the money is deducted from my bank account.

I request that my payment is refunded

I had ordered pizza hut app and after waiting for 1 hour recieved a call from them saying they aren't able to deliver and have cancelled the ordered .. It's 11 April today and all this happened on 4th of April and it's been 7 days and I haven't received the refund amount of 710 ..Tried contacting them but no response...didn't expect this from pizza hut ...

I had been to pizza hut bangalore park square mall, on 22march2024 7:30pm.

ordered for about 1001.85 INR, we waited for almost 2 hour. (order number : [protected])
the person is focusing on online orders delivery etc and not on dine in people.

after an hour he is coming old dry pizza, not what we ordered and saying only this is there.

what a worst experience with pizza hut i faced.
we spend hard earned money and this is what the service and products they give.

i have all photos for what i got and details of bill.
i need immediate feedback and compensation on this issue.

Please kindly let me know what steps to follow and i am ready to file consumer complaint.

HI,

I have order two pizzas with the cost of 617/- n Pizzahut (Marina Mall outlet, Egattur, Chennai) on 12th March. I have gave my Pizza hut voucher 500/- to redeem and after paid 117/- extra amount with my credit card. They took order and asking wait we will serve in 10 min. After 5 min they came and voucher is not accepting and my credit card amount will refund in 24hrs but as of now no refund and when I try to redeem the voucher in online it is not working now.
Note : They took my voucher code and phno as well for refund but it seems they cheated and no response when I connect with outlet manager.

It is very worst experience with this outlet and they are cheating customers.

My contact no: [protected]

Worng dilivery and miss behaved

I have placed the order at 2:13 where estimated delivery time was 2:43 and when i get connected to store by their customer service team, store said they received the order to prepare at 2:43. And then they modified estimated time to 2:57 and delivered the pizza to me at 3:30. So it took for them to deliver they pizza of about more than 1hour

I have placed the order at 2:13 where estimated delivery time was 2:43 and when i get connected to store by their customer service team, store said they received the order to prepare at 2:43. And then they modified estimated time to 2:57 and delivered the pizza to me at 3:30.

Myself Dr.Ritesh Motghare ordered food from Zomato from pizza hut order id [protected] by 8:20pm 14/02/24 and time for delivery was 40min.
My kids were hungry I asked them not to eat as I have ordered pizza, French fries and garlic bread for them
After several calls to Pizza Hut they were rude in talking and were giving false commitment.
Finally order was delivered by 9:50pm 14/02/24. ( 1hr 30min late)
After opening packet there was cockroach in the packet and booked pizza french fries and garlic bread but didn't give French fries and breadsticks was provided.
Thank god kids didn't had that otherwise they would fall sick.
This type of service was not accepted from Pizza Hut.
I will surely lodge complaint against you in consumer court
Shameful service
Attached the video and images
Regards
Dr Ritesh Motghare

Greetings.
We are astounded to learn that a reputed brand like Pizza Hut is maintaining hooliganism and unruly store management to degrade reputable consumers.
We were invited by the ignorant & rowdy store manager (Shankar) to replace our unpleasant dine-in experience just to get abused, humiliated & terrorized. He even attempted to attack us for demanding our rights without any fear & gender consideration.
We had travelled from a distant locality to attend the invitation that the hooligan Shankar turned into a nightmare, raising a big question on the standard your brand is retaining to preserve consumer rights. The manager was drunk while on duty and surpassed all the boundaries o[censored]nprofessionalism to disregard us.
Who has given you the mandate to offend & humiliate customers?

The big question arises here on the benchmark your brand encompasses to preserve the customer orientation standard of your management. Are they qualified enough to manage?

The entire incident was recorded on the phone & shall be produced before the consumer court to initiate legal action against the store management & its affiliates unless the matter is thoroughly investigated, and addressed & stern action is taken against the unruly manager besides a written public apology is issued.