Pizza Hut India Complaints & Reviews

Had a horrible experience with Pizza Hut delivery. On 16th May 2024 at 8.21pm I had ordered from your Sasane Nagar store. It took more time than usual to get the order to the Waiting for Delivery status. Ideally the order should be delivered within 30 mins but I have waited almost an hour but there was no update on your app and no phone call from the store.

I tried calling the store but was not able to connect and getting a response that person you are calling cannot answer your call. After waiting for more than an hour at 9.25pm I went to the store to check on my order. When I reached at the store, I was shocked to see my order was still at the store.

When I enquired about my order to the store manager, he said that the delivery partner went to deliver the order but was not able to find my address. This was another shock to me because I live in Swapnalok Society which is famous society in Kale Padal and the delivery partner stated that he was not able to find my address.

Then I asked store manager why the delivery partner did not call me when he was not able to find my address. Store Manager said that he will check with the delivery partner once he is back to the store. Then I asked him if he was not able to find my address and he came back to the store with the delivery why you did not call me and said that we are unable to locate you and cancelling your order. The answer I got from the store manager is that there was rush.

Anothe shock is that when I was at the store only two customers were sitting in the store and there was no rush. I doubt that any delivery partner was sent to deliver my order.

This is a horrible experience I had gone through and was not expecting this from a famous food chain restaurant. I have decided not to order anything in future from Pizza Hut. You have lost a customer permanently.

I have few screenshots which will let you know when the order was placed. One screenshot I had taken was at 11.08pm which shows the app was showing that my order is out for delivery. As I had explained earlier that I went to the store at 9.25pm and collected my order then and there.

The app experience is also horrible. When I tried "Call Hut" option available on the order tracking page not a single time I was able to connect to the store. I have shown this to the store manager and asked that if someone tries to check for his/her delivery and was not able to connect to the store how he/she will get to know where his/her order is and how much more time do they need to wait. He was quite on that. Another shock.

Anyways that was my story. Hope store manage will get a good message from your side.

This is my official complaint to pizza hut, i have been chasing your customer care support for the refund but I am getting no resolutions.

I ordered an pizza 10 days back on 24th Arpil 2024 due to some technical issue at pizza hut’ end my 462 rs was stuck.
I re ordered but i didnt got my 462 rs refund this has happened to me twice now.

I am chasing pizza hut from last 10 days still i am unable to get the refund
Please treat this as a warning if I don’t get my my refund in next two days then I will raise a official complaint in consumer court

Your can track my order from my number [protected]

I made a payment for order of Rs 560.70 on 14 April 2024 by Paytm but my order was not accepted and the money is deducted from my bank account.

I request that my payment is refunded

I had ordered pizza hut app and after waiting for 1 hour recieved a call from them saying they aren't able to deliver and have cancelled the ordered .. It's 11 April today and all this happened on 4th of April and it's been 7 days and I haven't received the refund amount of 710 ..Tried contacting them but no response...didn't expect this from pizza hut ...

I had been to pizza hut bangalore park square mall, on 22march2024 7:30pm.

ordered for about 1001.85 INR, we waited for almost 2 hour. (order number : [protected])
the person is focusing on online orders delivery etc and not on dine in people.

after an hour he is coming old dry pizza, not what we ordered and saying only this is there.

what a worst experience with pizza hut i faced.
we spend hard earned money and this is what the service and products they give.

i have all photos for what i got and details of bill.
i need immediate feedback and compensation on this issue.

Please kindly let me know what steps to follow and i am ready to file consumer complaint.

HI,

I have order two pizzas with the cost of 617/- n Pizzahut (Marina Mall outlet, Egattur, Chennai) on 12th March. I have gave my Pizza hut voucher 500/- to redeem and after paid 117/- extra amount with my credit card. They took order and asking wait we will serve in 10 min. After 5 min they came and voucher is not accepting and my credit card amount will refund in 24hrs but as of now no refund and when I try to redeem the voucher in online it is not working now.
Note : They took my voucher code and phno as well for refund but it seems they cheated and no response when I connect with outlet manager.

It is very worst experience with this outlet and they are cheating customers.

My contact no: [protected]

Worng dilivery and miss behaved

I have placed the order at 2:13 where estimated delivery time was 2:43 and when i get connected to store by their customer service team, store said they received the order to prepare at 2:43. And then they modified estimated time to 2:57 and delivered the pizza to me at 3:30. So it took for them to deliver they pizza of about more than 1hour

I have placed the order at 2:13 where estimated delivery time was 2:43 and when i get connected to store by their customer service team, store said they received the order to prepare at 2:43. And then they modified estimated time to 2:57 and delivered the pizza to me at 3:30.

Myself Dr.Ritesh Motghare ordered food from Zomato from pizza hut order id [protected] by 8:20pm 14/02/24 and time for delivery was 40min.
My kids were hungry I asked them not to eat as I have ordered pizza, French fries and garlic bread for them
After several calls to Pizza Hut they were rude in talking and were giving false commitment.
Finally order was delivered by 9:50pm 14/02/24. ( 1hr 30min late)
After opening packet there was cockroach in the packet and booked pizza french fries and garlic bread but didn't give French fries and breadsticks was provided.
Thank god kids didn't had that otherwise they would fall sick.
This type of service was not accepted from Pizza Hut.
I will surely lodge complaint against you in consumer court
Shameful service
Attached the video and images
Regards
Dr Ritesh Motghare

Greetings.
We are astounded to learn that a reputed brand like Pizza Hut is maintaining hooliganism and unruly store management to degrade reputable consumers.
We were invited by the ignorant & rowdy store manager (Shankar) to replace our unpleasant dine-in experience just to get abused, humiliated & terrorized. He even attempted to attack us for demanding our rights without any fear & gender consideration.
We had travelled from a distant locality to attend the invitation that the hooligan Shankar turned into a nightmare, raising a big question on the standard your brand is retaining to preserve consumer rights. The manager was drunk while on duty and surpassed all the boundaries o[censored]nprofessionalism to disregard us.
Who has given you the mandate to offend & humiliate customers?

The big question arises here on the benchmark your brand encompasses to preserve the customer orientation standard of your management. Are they qualified enough to manage?

The entire incident was recorded on the phone & shall be produced before the consumer court to initiate legal action against the store management & its affiliates unless the matter is thoroughly investigated, and addressed & stern action is taken against the unruly manager besides a written public apology is issued.

I have been ordering Pizzas from Pizza hut from long time. this time we ordered three pizzas from Pizza Hut through Swiggy and two of them were burnt.
Date of Incident- 12/02/24
Client name- Shruti Varghese
Client number- [protected]
I want a refund for this order.

Swiggy order- [protected]

Note- Already contact Swiggy and they told to contact store and Pizza hut is telling to contact Swiggy.

Being SBI credit card holder, I am issued PIZZA HUT GIFT VOUCHER for Rs.500 each (4 nos.) which I am unable to get it used at pizza hut outlets due to the fact that I don't consume pizza items or my family members too.

I would like to order for DESERTS (ICE CREAMS) which I am also not getting from any of the outlets.

Request please resolve my problem.

Await your feedback on my email ID - ranganathan.[protected]@relianceada.com...

With reference to the above order i had placed the order at 20.15hrs and the same was not delivered till 20.46. When I called the customer care the concerned person said he will arrange call back. As there was no call till 21.15 hrs again i called they said they will connect to the concern store and he confirmed that the store is closed and customer care has to cancel the order . Again I called the customer care and spoke to Mr Pradeep and says the amount will be credited to me within ten days . I asked him why it should take 10days when there is no store and you have taken the money from me . He was going on repeating the same and i abused him and immediately he disconnected the line . I am not sure what will happen to my money . If I am not receiving any compensation and reply with in 72 hours from your end i will go to consumer court and get proper justice.

I had ordered a pizza from city center mall Gurgaon
Take away delivery

I reached the outlet on time for collection and the order was not ready
I asked the reason employee with contact number +91 [protected] and he said we are short of staff and will take another 15 minutes to get the order ready
Hence I wanted to cancel the order and it turned up to a arguement and he started using vulgar words

I need company to take necessary actions else I will file a complaint in police station

I placed an order on 14th January at 07:58 pm for 2 medium pizzas using the Pizza hut app, the amount of Rs. 808.50 was debited through the UPI payment (SBI Bank account) however the order was not registered on the Pizza Hut app.
It was only when my kids called me at 10:10pm that I realised the order was not reflecting and also the Pizza hut store Fatima Nagar confirmed no order was received. Till the date amount has not been refunded....

Hi Pizza hut team,

My name is Jean Extross and mobile number is [protected].

Yesterday on 14th Jan 2024, I placed an online order at 07:58 PM using the Pizza hut app, the amount of Rs 808.50 was debited following a successful UPI transaction (PayviaRazorpay), however the order was not registered in your system.
Unfortunately, i had not checked the system, but realised it only at 10:10pm when my kids called and complained that hadn't received the pizza yet.

I had to place an order all over again. But up until now I haven't received the refund.

This is the 2nd time in the last 6months that this issue has occurred. Also your app doesn't have any sections to see the history of orders placed, this is pathetic...kindly consider this as improvements else you will only have unhappy customers.

Details o[censored]PI are as below: -
UPI Transaction ID #[protected] using my SBI bank account.

Kindly refund the amount urgently to my bank account and notify me of the same.

Thanking you in advance

Best Regards,
Jean

I was ordered pizza on 31 Dec 23 but pizza not delivered by store and till date amount not refunded.
In this regard I contact customer care of pizza hut approx 30 times till date but solution not done.

On 29th December, I ordered two pizzas from Mango, Jamshedpur branch via Swiggy.

I was appalled to see the state of Pizzas as they were completely burnt out and not in the state to be eaten.

We had to discard those pizzas and raise complaint with Swiggy. To our surprise we only received 120 rs refund whereas we paid 600+ rs.

I am requesting for a full refund but Swiggy is denying the same and Pizaa Hut is non responsive.

Order: [protected]

I have ordered from pizza Hut on 28/12/ 23. I paid the amount through upi. But due to some technical issues on their part my order was not confirmed. When I spoke to the customer service of pizza hut they told the amount will be refunded within 48 hrs it's been 72 hrs now and I still did not get the refund. The amount paid was 523 inr.