Pizza Hut India — Request for refund double payment made at pizza hut | sama savli road, vadodara

Address: 1001/ B adhwair greens, near shriji party plot, ajwa road

Dear Pizza Hut Customer Care,

I am writing to bring to your attention a concerning issue I faced during my recent visit to one of your outlets.

On 20 Aug 25, I placed an order at your store. I made the payment through Dineout, but unfortunately, the store staff refused to accept the payment, claiming it was not received. Despite showing the confirmation, I was rudely forced to make the payment again via another method.

This resulted in a double payment for the same order, and I have not yet received any refund or resolution. The behavior of the staff was extremely unprofessional and distressing.

Here are the details of the transaction:

Date of Visit: 20 Aug 25
Outlet Location: Pizza Hut | Sama Savli Road, Vadodara
Amount Paid via Dineout: ₹ 2923
Amount Paid Again at Store: Gpay- 3103
Order ID / Bill Number: [protected]
Payment Reference Numbers: [protected]
I kindly request you to investigate this matter and initiate a refund for the duplicate payment at the earliest. I am also attaching screenshots