[Resolved]  Pizza Hut — Looters

Address:

Faridabad, Haryana

I would suggest no one to ever try ordering a pizza online from this disgusting firm ever. Dominos is any day better. To go into the details, I ordered a pizza yesterday at 7.30 pm. Forget 30 minutes, I only got the pizza at around 8.20 pm. When i brought this to the notice of the delivery guy, I was informed that the timelines dont count today, as it is a Christmas holiday. Anyways, i decided not to argue on that front, as I made a horrible mistake of making an online payment at the time of order itself. Then, I found that the pizza that was delivered wasnt even the one that I had ordered and the dessert had only 1 piece (whereas there were supposed to be two). I immediately brought this to the notice of the deivery boy, who I was told is on first day of his an hence couldnt make out one pizza from the other. Hence, i made him talk to his senior to whom I myself explained the problem and returned the order, hoping that they would be courteous enough the resend a replacement. To my horror, this "professional" chain didnt deliver anything for another hour. Then, i called up their call center number where i explained the issue once again. They guy apologized to me and told me that I would get a call immediately from the local delivery center, i asked him to connect me to his senior, and I was put on hold for 10 minutes, post which I lost my patience and kept the phone. Another half hour passed, and i called them again. I was again made to restate all my problem and then i got a call from the local office who asked me again he has only just now been informed of an issue and asked me what was the problem. He didnt even know who he was talking to, mistook me for another address. I told him the problem again in furious mood and asked him to forget the order and keep the money as my donation, hoping that the guy at the other end would feekl ashamed of his unprofessionalism and deliver me my order atleast now. But guess what, I never got my order or my money back. They chose to keep my money, as if I had actually donated to a beggar. Thats the loot agency this guys are running. Hope someone takes serious note and takes action. For a moment, i even contemplated a police complaint but then decided against it for the lack of worth in dealing with such scums of society. Abhishek Singh [protected]