[Resolved]  PNB Housing Finance — I would like my top-up cheque at the earliest and money from the agent as well

Address:

Mumbai City, Maharashtra

I have a home loan with PNBHFL no - [protected]

I have never seen such a dreadful dealing ever in my life. I took the home loan, with a promise by the agent that he would refund the money as soon as the loan gets disbursed. Till date, I have not received any refund.

Any home loan foreclosure involves one month interest, which the agent is not aware of and was confident that no extra amount, other than the outstanding principal will be charged.

I was told that if the home loan is disbursed in the month of November, pre-EMI would be charged in December, and first EMI in January 2014. The agent and his senior later on refused and told that the EMI will be charged in December. Since I had no valid proof for the same, I had to pay the EMI this month by availing a top, which I feel was an easy way of selling to me. The agent asked me later to cancel the top-up, but I already had used my existing resources and needed the extra money.

Here comes the main story. I was asked for my HR's contact on the 27th-28th of November. Post the HR's confirmation my home loan would be disbursed. I clearly told the agent and his senior that the HR will not confirm. Still they asked for the mail ID and went ahead with their steps. On the 5th of December, I received a mail from Tata Capital that the EMI will be levied. On further investigation, I found out that since the HR had not confirmed, the home loan had not been disbursed, which is something I told them on day ONE.

After some arguments, they sought some approvals and cleared the disbursement and made me pay extra 9, 342 to Tata Capital + EMI bouncing charges to HDFC Bank. My point is they could have taken approvals on day ONE, when I told them that my HR will not approve. Why did they wait for five days for me to call up?

I would like my top-up cheque at the earliest and money from the agent as well.