Poorvika — Complaint

My name is devi from pallavaram, 29.12.2022.iam.purchasd airtel wifi dongle. In pallavaram poorvika shop.this shop staff told after 4hrs activates wifi but iam waking after 12 hrs wifi not working ..then I go to shop and checking tha products the staff told some issues in wifi and rectify the problem the I Reach my home iam checking wifi again not working again I go to shop they people sim problem replace the sim...but iam not satisfied..I spoke continuesly they are try to compromise me...but iam not interested..and satisfy I have to return this product...they are not accepting...so concern my situation...and please take action quickly
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Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2024
Poorvika Mobiles Customer Care's response
Dear Mr.Devi,

We received your complaint regarding showroom end not activate the wifi at the time of purchase. We have been regularly communicating with the Indian consumer forum regarding the need for a copy of the product invoice bill in order to identify your issue. However, we have not received a response from your end. Kindly share with us your available contact number or invoice bill copy for further support. If issue resolved, kindly resolve the issue from Indian consumer forum.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.
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