[Resolved]  Poorvika Mobile — Poorvika Mobiles - Disrespect to the customer !

As my mobile’s back Camera & Flash Light are not working, I called Poorvika customer care and they came and picked my mobile on 3rd Apr. then when I called and asked about the status they said, mobile is in “Chennai Phone Zone” and we’ll update the status. Till 11th Apr I am not even get any status. Whenever I called them, their only reply was we will call u and update the status. If I called in the morning, they said evening we’ll update. If I called in the evening, they said next day morning we’ll update. So I went directly to their office on 11th Apr and met Mr. Johny. He checked about the status and said my mobile is in Bangalore now and it’ll take minimum 10 days. I asked him to the send confirmation through mail or SMS, he said before evening I’ll get the mail. And he also given one mobile number and said that “this is my number if you want any updates call this number”. But I didn’t get the mail till 11th Apr 5:30 PM. And when I tried to call Mr. Johny’s number, that number is actually forwarding to the customer care number and I was not able to catch him. So again I went and met Mr. Johny, he said he already sent the mail and asked him to show me that sent item. Then I came to know that they not sent the mail to me. Mr. Johny lied about the mail and his contact number. Again he said before end of day i'll get the mail Till now I didn’t get any confirmation that where is my mobile and what is the status and when will I get that mobile. And the Poorvika Customer care guys and Johny are speaking very harshly if I ask about the confirmation.