[Resolved] Poorvika Mobiles And Boson India Pvt Ltd — Reg-Blackberry Mobile Service

Yuvashree

Address:	Chennai, Tamil Nadu, 600024
Website:	www.poorvikamobiles.com

Hi this is Marriyappan RS([protected]), form Trichy (Thiruchirapally).I gave my Blackberry mobile for service to Chennai on 6th Aug'15 stating "SPEAKER PROBLEM". i was asked 1 month time and the same i did but later i was informed that while servicing "DISPLAY GONE" . few days later i called them but there was no proper response from their side even for UPDATE STATUS. i kept on calling. Finally a person from Service center said, " your mobile will be replaced since there are few problems, once your mobile reaches our Head office and you will receive your issue will be resolved on 08th Oct'15". I am yet to receive update and my mobile(Info form Service person- Mobile is still in Chennai office) I want you to take necessary action on this issue as soon as possible. DETAILS: BLACKBERRY Z3 IMA no [protected] Reference Id 32557 Service center name BOSON INDIA PVT LTD, Adayar, Chennai Poorvika Address: Poorvika Mobiles Pvt Ltd, No 10/14 Station view road Kodambakkam, Chennai 600024 Thanks & Regards RS Mariyappan Trichy [protected]

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Oct 31, 2015

Complaint marked as Resolved

I have received new mobile.i already called BLACK BERRY service centre and they told me that delay was not from their end. Thank you Consumer Complaints for your support POORVIKA : Worst service and response ever seen. Very bad experience with Poorvika

Poorvika Mobiles customer support has been notified about the posted complaint.

Oct 13, 2015

Updated by Yuvashree Pls contact me to [protected]

Awaiting for your response and immediate action since already 2 months wasted by service centre and Poorvika

Verified Support

Oct 16, 2015

Poorvika Mobiles Customer Care's response Dear Yuvashree, We regret for the inconvenience and delay. The delay has happened in Blackberry end and your handset has dispatched yesterday by courier. Service center name : Boson India Pvt Ltd, FJT/BB15/00837 By today or tomorrow it will reach to you. Thanks, hepzi

Verified Support

May 09, 2016

Poorvika Mobiles Customer Care's response Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.