[Resolved] Poorvika Mobiles — Cash back not yet credited- IMEI No: [protected]

sathishsha

from Chennai, Tamil Nadu

Aug 8, 2022

Address:

Chennai Parrys Branch

I have purchased I Phone 13 256gb Mobile on 18th March 2022 and the purchase was done through the SBI Credit Card with 6 month EMI options.

The time of purchase, I phone models are having a cash back offer of Rs. 6000 and they have mentioned cash back amount will be credited with in 90days.

Almost 120 (4 months EMI paid) days crossed and till now I don’t have received any cash back amount for the phone.

Same has been escalated to the Poorvika through phone as well as email escalation, Still I don’t have received any information from their end.

Request you to kindly help me to get that cash back amount asap.

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Oct 18, 2022

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Aug 08, 2022

Updated by sathishsha I have purchased I Phone 13 256gb Mobile on 18th March 2022 and the purchase was done through the SBI Credit Card with 6 month EMI options.

The time of purchase, I phone models are having a cash back offer of Rs. 6000 and they have mentioned cash back amount will be credited with in 90days.

Almost 120 (4 months EMI paid) days crossed and till now I don’t have received any cash back amount for the phone.

Same has been escalated to the Poorvika through phone as well as email escalation, Still I don’t have received any information from their end.

Request you to kindly help me to get that cash back amount asap.

Verified Support

Sep 15, 2022

Poorvika Mobiles Customer Care's response Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

First, I would like to apologize for the troubles and frustration that you experienced lately.

Thanks for letting know us the issue.

We would like to inform you that your case is running with our relevant team. Therefore, we request you to kindly wait for a vale, they will solve your issue as soon as possible.

Your patience is highly appreciated in this regard.

Appreciate your understandings.

Thanks and Regards,
Poorvika Support Team.