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Poorvika Mobiles

[Resolved]  Poorvika Mobiles — Cheating in selling the mobile

Address:Dinesh c s/o chamundaiah nirvaneshwaranagara nagara 1st cross kanakapura taluk ramanagara district pin 562117

Dear sir

My wife visit poorvika mobiles kanakapura branch on 18/06/2022 asking redmi mobile in executives they tell lie to my wife redmi is not good mobile it is hanging mobile and cross sell flap Vivo y15s 9999 rs mobile with insurance 1099rs 23/06/2022 my anniversary she surprisely gift the flap vivoy15s mobile for me and I told to my wife she say I ask redmi mobile but poorvika executive preassurely sell this mobile with insurance to me and I visit the poorvika mobile kanakapura branch that day evening and demand to take back this Vivo mobile replace redmi mobile the executive and sales manager rudely behave with me and not accept my request for replace mobile and rudely behave with me they told no replacement for u go out side please accept my complaint and give justice for me by replace the vivoy15s mobile to redmi 10 this is my kind request
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Apr 15, 2024
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Complaint comments 
1 Comment

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Comments

Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

We apologize for any way in which we may have inconvenienced you.

As per the brand warranty policy the product once activate cannot be taken back for the replacement as it is register in the customer name and we cannot consider this as a new one and cannot be resell to other customer due to brand warranty activation. In case of service related issue replacement or repair service will be provided to the customer by Brand. The product you have purchased is having one year of service warranty provided by the brand in case technical issue customer need to visit Brand Authorized Service Center along with the Product full kit and invoice bill copy for further support.

The customer was purchased the device with full satisfied only, It cannot be replaceable for dissatisfaction as per our policy.

Kindly I requesting you to "Mark as Resolved" in the Indian Consumer, I here by given the link https://www.consumercomplaints.in/profile-4383826 for your reference.

For further assistance kindly contact our service support team[protected].

Appreciate your understandings.

Thanks & Regards

Poorvika Escalation Team
Reply
Poorvika Mobiles Customer Care's response, Nov 30, 2022
Verified Support
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As we discussed through call, As per your statement, Kindly "Mark as Resolved" the issue in the website.

Thanks & Regards
Poorvika Escalation Team.
Poorvika Mobiles Customer Care's response, Dec 7, 2022
Verified Support
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As we discussed through call, As per your statement, Kindly "Mark as Resolved" the issue in the website.

Thanks & Regards
Poorvika Escalation Team.
Poorvika Mobiles Customer Care's response, Dec 15, 2022
Verified Support
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As we discussed through call, As per your statement, Kindly "Mark as Resolved" the issue in the website.

Thanks & Regards
Poorvika Escalation Team.
Poorvika Mobiles Customer Care's response, Dec 24, 2022
Verified Support
Dear Mr.Dinesh,

Greetings from Poorvika Pvt Ltd!!!

We had tried to reach your number which is in not reachable.
As we discussed through call previously, As per your statement that you have agreed the service policy and resolve the issue. Kindly "Mark as resolved" in Indian consumer.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation team.
Poorvika Mobiles Customer Care's response, Jan 4, 2023
Verified Support
Dear Mr.Dinesh,

Greetings from Poorvika Pvt Ltd!!!

We had tried to reach your number which is in not reachable.
As we discussed through call previously, As per your statement that you have agreed the service policy and resolve the issue. Kindly "Mark as resolved" in Indian consumer.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation team.
Poorvika Mobiles Customer Care's response, Jan 10, 2023
Verified Support
Dear Mr.Dinesh,

Greetings from Poorvika Pvt Ltd!!!

We had tried to reach your number which is in not reachable.
As we discussed through call previously, As per your statement that you have agreed the service policy and resolve the issue. Kindly "Mark as resolved" in Indian consumer.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation team
Poorvika Mobiles Customer Care's response, Jan 25, 2023
Verified Support
Dear Mr.Dinesh,

Greetings from Poorvika Pvt Ltd!!!

We had tried to reach your number which is in not reachable.
As we discussed through call previously, As per your statement that you have agreed the service policy and resolve the issue. Kindly "Mark as resolved" in Indian consumer.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation team
Poorvika Mobiles Customer Care's response, Feb 1, 2023
Verified Support
Dear Mr.Dinesh,

Greetings from Poorvika Pvt Ltd!!!

We had tried to reach your number which is in not reachable.
As we discussed through call previously, As per your statement that you have agreed the service policy and resolve the issue. Kindly "Mark as resolved" in Indian consumer.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation team.
Poorvika Mobiles Customer Care's response, Feb 8, 2023
Verified Support
Dear Mr.Dinesh,

Greetings from Poorvika Pvt Ltd!!!

We had tried to reach your number which is in not reachable.
As we discussed through call previously, As per your statement that you have agreed the service policy and resolve the issue. Kindly "Mark as resolved" in Indian consumer.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation team
Poorvika Mobiles Customer Care's response, Mar 10, 2023
Verified Support
Dear Mr.Dinesh,

Greetings from Poorvika Pvt Ltd!!!

We had tried to reach your number which is in not reachable.
As we discussed through call previously, As per your statement that you have agreed the service policy and resolve the issue. Kindly "Mark as resolved" in Indian consumer.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation team
Poorvika Mobiles Customer Care's response, Mar 15, 2023
Verified Support
Dear Mr.Dinesh,

Greetings from Poorvika Pvt Ltd!!!

We had tried to reach your number which is in not reachable.
As we discussed through call previously, As per your statement that you have agreed the service policy and resolve the issue. Kindly "Mark as resolved" in Indian consumer.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation team
Poorvika Mobiles Customer Care's response, Mar 16, 2023
Verified Support
Dear Mr.Dinesh,

Greetings from Poorvika Pvt Ltd!!!

We had tried to reach your number which is in not reachable.
As we discussed through call previously, As per your statement that you have agreed the service policy and resolve the issue. Kindly "Mark as resolved" in Indian consumer.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation team

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