[Resolved] Poorvika Mobiles — Default product sold

Naga Arjun172002

from Chennai, Tamil Nadu

Dec 11, 2022

Address:

Poorvika mobiles,old no.285,new no.206,GST road ,near bus stand ,chrompet ,chennai-44

I bought a dongle in Poorvika Appliances, Chrompet, on 10/12/2022, around 9:00 pm ..while buying the product an employee 'Divya' from the same branch informed me that the product will work at upto 150 Mbps and they gave a guarantee that it will do so to a minimum of 30mbps..after i reached home and tried the product the maximum speed attained was 2 mbps..This is complete injustice and fraudulent..when I went for a replacement they not only was not helpful but instead insulted us and started shouting.. unfortunately my friend informed that she has had similar experience from the same branch..the product cost was 2200rs..this is unfair and they are just looting us ..their behaviour was nice till we bought the product..when I went to return/exchange it they just shouted at us ..kindly take a strict action against this injustice

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Dec 23, 2022

Complaint marked as Resolved

I asked for an default product to return and now they got me a new one

Poorvika Mobiles customer support has been notified about the posted complaint.

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Comments

Poorvika Mobiles Customer Care

from Chennai, Tamil Nadu

Dec 12, 2022

Verified Support

Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

First, I would like to apologize for the troubles and frustration that you experienced lately.

Thanks for letting know us the issue.

As per your concern, That we will check with the respective showroom and let you know the status soon.
Kindly share with us your available contact number and Invoice copy to [protected]@poorvika.com

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.

Poorvika Mobiles Customer Care's response, Dec 14, 2022

Verified Support

Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

In response to your concern, we would like to inform you that we are forwarding your concern to our respective outlet. So, we would request you to kindly wait for some time we shall get back to you soon.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.

Poorvika Mobiles Customer Care's response, Dec 15, 2022

Verified Support

Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

As per our showroom manager statement, The product collected and it will login to Brand Authorized Service Centre for further support.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.

Poorvika Mobiles Customer Care's response, Dec 22, 2022

Verified Support

Dear Mr.Nagarjun,

Greetings from Poorvika Pvt Ltd!!!

As we discussed through call, According to concerned showroom manager statement, The replacement product has been received from respective Brand Authorized Service centre.
Kindly collect it from the respective showroom and "Mark as Resolved" in Indian consumer forum.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team.