[Resolved]  Poorvika Mobiles — Defect Bluetooth earbuds

Hi this is Raj kumar I have purchased three products in kodambakkam poorvika home appliances a mobile and two Bluetooth earbuds. I have a issue in one Bluetooth earbuds that was gifted to my friend it was not working and I take it to the store the worst response from the manager when I have asked for replacement. I have bought on 5/9/22 not even a month have passed. In the store sales people's told electronic products will be like this so we can't replace the product it is such a irresponsible answer from a sales person I ever heard in my life really I haven't expected poorvika service will be like this... So please consider my request and replacement as earlier possible...
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Oct 5, 2022
Complaint marked as Resolved 
Resolved
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2022
Poorvika Mobiles Customer Care's response
Dear Valuable customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

First, I would like to apologize for the troubles and frustration that you experienced lately.

Thanks for letting know us the issue.

Kindly request you to share the invoice bill copy to [protected]@poorvika.com in mail by compressing it to 2mb in pdf format or jpeg to know your purchased showroom detail for further support.

In case of further assistance kindly requesting you to contact our service support team[protected].

Appreciate your understandings.

Thanks and Regards,
Poorvika Support Team.
Oct 03, 2022
Updated by lateral production
Resolved
Verified Support
Oct 05, 2022
Poorvika Mobiles Customer Care's response
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

Thanks for your valuable feed back.

Thanks & Regards
Poorvika Escalation Team
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