Poorvika Mobiles — Defective phone was delivered and not taken in to account for replacement from poorvika end.

Hi,

I bought new iphone 12 pro 512 GB for 1, 35, 000 on 12th OCT 2021from poorvika moolakadai Branch. On 22nd OCT my iphone is completely dead and not switched on. When I reach the poorvika showroom and said the concern, showroom executive's simply routed me to iphone service center.

There is no replacement policy followed here. Usually when the brand new phone are completely dead within 10 to 15 days, that we taken into account with higher priority and consider for replacement, but that was not followed here.

Need immediate attention here and help me in this concern.